Clinical Sales Support (VA, NC, SC, GA)

Straumann • Andover, MA

23h • $90,000 - $100,000

About The Position

The Clinical Support Specialist provides clinical demonstrations, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in formal education environments and through small-group or individual presentations in clinical settings. Instruction covers indications for use (IFUs), surgical and restorative workflows, digital solutions, and overdenture procedures. The role also supports new products and provides clinical troubleshooting.

This is a field-based role covering Virginia, North Carolina, South Carolina, and Georgia, with travel of up to 70% depending on territory needs. The position supports multiple partners, clinics, and stakeholders in clinical and training environments, with no unusual physical requirements.

Requirements

• RDH, CDT, or Dental Assistant certification.
• At least 5 years of clinical experience in a dental environment.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently, manage multiple priorities, and perform under deadline pressure.
• Strong organizational and planning skills with high attention to detail.
• Ability to educate group audiences and individuals effectively.
• Ability to work with diverse clinical and non-clinical customer groups.
• Proficiency in Microsoft Office Suite.
• Willingness to adopt new digital tools and workflows.

Nice To Haves

• Dental implant experience is strongly preferred.
• Bachelor’s degree in Business, Marketing, Communication, Dental Science, or a related field.
• Dental laboratory experience or CDT accreditation.
• Experience in treatment planning and case planning.
• Experience in DSOs or high-volume implant practices.
• Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
• Strategic thinking and strong business acumen.
• A player-learner mindset.

Responsibilities

• Provide clinical demonstrations and instruction on Straumann products, including indications for use, features, and clinical benefits.
• Deliver in-service education for new and existing customers to increase product satisfaction and successful adoption.
• Provide ongoing chairside and virtual support for doctors and clinical teams, including restorative and digital workflows and treatment planning.
• Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, independently or in coordination with a Territory Manager (TM).
• Facilitate clinical use of new products and enhancements and gather feedback to share key learnings and best practices.
• Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support.
• Coordinate and ensure proper rollout of new products and solutions across assigned DSO accounts.
• Co-travel routinely with Territory Managers to provide coaching and support to clinical teams.
• Introduce, promote, and increase utilization of Straumann Group products within customer facilities.
• Identify opportunities to increase share of wallet and expand product usage.
• Provide clear and consistent feedback from clinics to the DSO Customer Success Management (CSM) team and leadership.
• Share best practices for product usage, practice integration, and clinical workflows.
• Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates.
• Represent Straumann Group at the DSO’s annual conference.
• Discuss treatment plans and restorative options with doctors to support optimal outcomes.
• Collaborate with Marketing on training materials, presentations, and educational content.
• Perform other duties as assigned.

Benefits

• Competitive total compensation plans; some positions include discretionary bonus or Performance Share Units.
• 401(k) plan with employer match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Generous PTO allowance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed