Clinical Sales Specialist

University Health Network • Toronto, ON

5d • CA$70,000 - CA$120,000 • Onsite

About The Position

H.A.L.O Tele-Monitoring Inc. (HALO) is a Toronto-based company with its headquarters in the MaRS Discovery District. Originally invented and developed within University Health Network to solve the challenge of ensuring continuous observation of acutely ill patients, HALO is now deployed across 60 in-patient units at UHN and used on 50% of all patients requiring continuous observation. The HALO Total Solution comprises a bedside device, purpose-built software, and a workforce of virtual safety observers who monitor patients from a patient observation centre in Toronto. HALO is trusted by Canada's largest health network and 30 hospitals, and is rapidly growing as it expands its mission to improve continuous observation while making it more affordable. The company is expanding to serve 6+ hospitals in the Hamilton, Niagara, and Waterloo regions and requires on-site support for these sites.

Requirements

• Minimum of 3 years’ experience in the pharmaceutical or medical device industry.
• Strong knowledge of clinical workflows, patient safety protocols, and healthcare operational environments.
• Proven ability to train and support clinical staff, ensuring successful adoption of new technologies or practice changes.
• Experience in leading change management, including coordinating multidisciplinary teams to implement new clinical practice changes and/or solutions.
• Demonstrated ability to build strong customer relationships and manage clinical partnerships with key contacts effectively.
• Excellent organizational and project management skills, with the ability to manage multiple priorities concurrently.
• Self-motivated, adaptable, and capable of working independently in a fast-paced, evolving environment.
• Ability to travel as required. Will require regular site visits to partner and customer location(s).
• Domestic travel requiring multi-night stays within and at times outside the local work area. International travel may be required.
• Ability to effectively present information and respond to questions from clinical leaders, managers, clients, and employees.
• Limited weekend and/or night work may be required.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to develop professional presentations for customers, executive teams and stakeholders.
• Ability to analyze and interpret data to identify trends and opportunities.
• Must be willing and able to travel domestically and internationally, as required.
• Must be willing and able to attend headquarters in Downtown Toronto twice a month.
• Must be willing and able to complete background checks as required by current or future contracts.
• Must be willing and able to obtain vendor credentials at health systems, which may include immunizations and background checks.
• Valid driver's license and reliable access to a vehicle for work travel purposes required (kilometer reimbursement will be provided)

Nice To Haves

• A nursing or regulated healthcare professional background would be an asset.

Responsibilities

• Build and maintain strong, long-term relationships with assigned healthcare customers, serving as the primary clinical point of contact.
• Understand clinical workflows and challenges to ensure our product capabilities align with and enhance existing clinical practice.
• Proactively engage with clinical leaders and front-line staff to identify opportunities for improved utilization and expansion of HALO’s technology.
• Lead the implementation and customer onboarding process, ensuring seamless integration of HALO’s solutions into clinical settings.
• Provide comprehensive training to clinical staff, ensuring effective product utilization and promoting best practices.
• Develop tailored strategies to improve product adoption and integration into clinical practice, maximizing customer outcomes.
• Conduct refresher training sessions and workshops to promote continuous learning and engagement.
• Identify opportunities to expand product use across additional departments or services.
• Act as a clinical advocate for customers, ensuring their needs and feedback are addressed by internal teams.
• Collaborate with the product, sales, and support teams to resolve issues, provide updates, and align product enhancements with customer goals.
• Analyze product utilization trends and provide actionable insights to improve clinical outcomes and operational efficiencies.
• Create reports and presentations for customers, highlighting key metrics, successes, and areas for improvement.
• Gather and document user feedback to influence product enhancements and foster continuous innovation.
• Work closely with cross-functional teams, including clinical, IT, and administrative stakeholders, to ensure successful product implementation and sustained success.
• Support the development and sharing of clinical success stories and case studies.
• Conduct regular check-ins with customers to review progress, monitor customer satisfaction levels, and proactively address potential challenges or risks to ensure long-term retention.
• Assess needs and identify opportunities for deeper engagement.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Opportunity to grow within a financially secure, fast-paced, and innovative healthcare technology company based in the technology heart of Toronto.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed