Clinical Research Patient Phone Recruiter

Thermo Fisher Scientific • Austin, TX

5d • Remote

About The Position

We're seeking a compassionate, detail-oriented Clinical Research Patient Phone Recruiter to join our Clinical Research team. In this role, you'll serve as the first point of contact for prospective clinical trial patients, conducting phone-based pre-screening interviews, collecting and documenting medical information, assessing preliminary eligibility, and scheduling qualified patients for screening and consent appointments. You'll play an essential role in helping connect patients with research opportunities while ensuring medical information is collected accurately, confidentially, and in accordance with study protocols.

Requirements

• High school diploma or equivalent
• 6 months to 1 year of experience in Patient Recruitment or comparable experience in a call center or customer service environment.
• Strong customer service and telephone communication skills
• Excellent verbal and written communication abilities
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to work independently while collaborating effectively within a team.
• Comfortable discussing medical history and sensitive health information with patients over the phone.
• Comfortable asking detailed health screening questions with professionalism, empathy, and confidentiality.
• Ability to accurately document patient responses while maintaining attention to detail.
• Ability to explain clinical research opportunities in a clear and patient-friendly manner

Responsibilities

• Conduct telephone pre-screening interviews with prospective clinical research participants that range from healthy volunteers to a wide variety of patient populations
• Collect, review, and accurately document medical history, current medications, health conditions, and other study-specific eligibility information.
• Assess patients against established study eligibility criteria using approved screening guidelines.
• Schedule qualified patients for consent and screening visits with clinical teams.
• Update and maintain patient records and eligibility status within clinical databases.
• Coordinate daily recruiting activities, including outbound calls, inbound inquiries, voicemail management, and text communications.
• Support patient outreach initiatives to increase enrollment in clinical research studies running in our Austin & Las Vegas clinics
• Collaborate with research coordinators and clinical staff to ensure a seamless patient experience.

Benefits

• Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED