Clinical Representative – Monarch Urology – Birmingham, AL

Johnson & Johnson Innovative Medicine•Santa Clara, CA

1d•Onsite

About The Position

Johnson & Johnson MedTech is recruiting for a Clinical Representative, Monarch Urology. This position will be based in Birmingham, AL. At Johnson & Johnson MedTech, we’re changing the trajectory of health for humanity, using robotics to enhance healthcare providers’ abilities and improve patients’ diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 with the integration of Auris Health, Verb Surgical, C-SATS, and Ethicon. It comprises three key med-tech platforms: Flexible Robotics (MONARCH™), Surgical Robotics (OTTAVA™), and Digital Solutions (POLYPHONIC™). Join our collaborative, rapidly growing team in the San Francisco Bay Area (Santa Clara). You’ll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals’ skills and improves patient outcomes. The MONARCH™ Platform was first introduced in 2018, creating a new category of care as the first endoluminal robotic-assisted bronchoscopy system designed to help physicians access small, hard-to-reach lung nodules to enable earlier diagnosis of lung cancer. The Monarch Platform for Urology will soon create a new category of care as the first robotic-assisted urology system designed for endoluminal and percutaneous access of organs across the urinary tract to perform various diagnostic and therapeutic procedures.

Requirements

A bachelor’s degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered.
Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required.
Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required.
Strong customer service, organization, and collaboration skills are required.
Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required.
Hospital credentialing and compliance with customer access requirements are required.
Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required.
A valid driver’s license is required.
Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required.

Nice To Haves

Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.

Responsibilities

Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
Deliver a high standard of professionalism, service, and compliance in all customer interactions.
Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.