Clinical Representative – Monarch Urology – NYC/NJ

Johnson & Johnson Innovative Medicine•Santa Clara, CA

1d•Remote

About The Position

Johnson & Johnson MedTech is seeking a Clinical Representative for the Monarch Urology team, based in the NYC/NJ Territory. This role is crucial for supporting procedural excellence, educating customers, and driving utilization growth within an assigned territory. The Monarch Platform is a robotic-assisted urology system designed for diagnostic and therapeutic procedures within the urinary tract. The Clinical Representative will provide in-case procedural support and technical expertise to healthcare professionals in hospital and ambulatory surgery center environments. This involves building strong customer relationships through consistent clinical support, training, and responsive service. The role also supports account development, product demonstrations, launch planning, and customer education initiatives. The representative will act as a liaison between customers and internal teams, maintain expert-level product knowledge, and ensure a high standard of professionalism and compliance. Leading and supporting sales activities at the account level to ensure product availability and account growth is also a key responsibility.

Requirements

A bachelor’s degree plus a minimum of 3 years of relevant experience is required; alternatively, an associate degree or medical certification plus a minimum of 5 years of relevant experience may be considered.
Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience is required.
Demonstrated ability to learn and communicate technical and clinical concepts to physicians and clinical staff is required.
Strong customer service, organization, and collaboration skills are required.
Ability to work in all departments of the hospital and in ambulatory surgery center environments, including live patient cases and required protective equipment, is required.
Hospital credentialing and compliance with customer access requirements are required.
Ability to travel extensively, including overnight travel, up to 90% within the assigned territory is required.
A valid driver’s license is required.
Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements is required.

Nice To Haves

Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty is preferred.

Responsibilities

Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
Help create and maintain strong customer relationships through consistent clinical support, training, education, and responsive service.
Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
Serve as a liaison between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
Develop and maintain expert-level product knowledge and a strong understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
Deliver a high standard of professionalism, service, and compliance in all customer interactions.
Lead and support sales activities at the account level ensuring products are purchased and in-stock to support procedures and growth of the account.