Clinical Quality Program Manager

Rochester Regional Health

6d•$70,000 - $100,000•Hybrid

About The Position

The Clinical & Quality Program Manager-QSI coordinates activities and functions of Federal and State quality programs to ensure program goals and objectives are achieved in accordance with established priorities, timelines, funding limitations, and other specifications. Duties may include training, coordinating and scheduling projects, developing and implementing processes or workflows, managing budgets, performing administrative duties, and overseeing ongoing project management. The manager may supervise team members in conjunction with a leader and coordinates work among IS&T, Quality, Medical Informatics, Process Improvement, Clinical and Operational leaders, and vendors. The position is based at the ElderONE administrative office in Rochester, New York. It is a hybrid role for someone who lives in the Rochester area, with the opportunity to work one to two days from home after completing the training period. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with occasional on-call duties.

Requirements

Bachelor’s degree, or an associate degree with two years of Quality, Operations, or Program Management experience.
For BSN candidates, a current New York State Registered Nurse license.
Strong analytical, computer, verbal, and written communication skills.
Ability to work effectively with internal multidisciplinary teams, leadership, and external vendors as needed.
Excellent analytical, problem-resolution, organization, and time-management skills.

Nice To Haves

Master’s degree.
At least two years of academic or employment experience in project-related work, systems, and financial analysis.
Three years of experience in healthcare operations and leadership.
Familiarity with Quality and Patient Safety Principles.

Responsibilities

Coordinate, monitor, and report the status of clinical and technological components for hospitals and ambulatory practices.
Monitor program expenditures and ensure budget targets are met or exceeded.
Evaluate program effectiveness and develop improved methods.
Coordinate activities supporting successful participation in quality programs.
Develop and schedule program work plans.
Develop communications to raise awareness of programs and provide training as needed.
Advise leaders on program goals and regulatory interpretation.
Provide leadership to the quality improvement process.
Ensure effective communication across departments.
Coordinate work among IS&T, Quality, Medical Informatics, Process Improvement, Clinical and Operational leaders, and vendors.
Undertake project coordination, process and workflow development, budget management, administrative duties, and ongoing project management; may supervise team members in conjunction with a leader.