Clinical Quality & Education Specialist (RN) Hospice

Schuylkill•Allentown, PA

19h•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is seeking a Clinical Quality & Education Specialist (RN) for their Hospice team. This role involves conducting hospice quality improvement and regulatory readiness activities, serving as a clinical education resource, and acting as a role model for hospice clinicians. The specialist will perform hospice QAPI activities using a data-driven approach to improve outcomes and patient experience. They will also work with the Home Health Education team to design, deliver, and evaluate clinical education in various environments to enhance documentation, clinical practice, symptom management, and caregiver training.

Requirements

Bachelor’s Degree in Nursing
3 years of recent experience in hospice or palliative care, with demonstrated leadership and/or teaching ability
Knowledge and competence that reflects current nursing practice.
Ability to identify clinical problems and review related information to develop and evaluate options and implement solutions/quality care interventions.
Intermediate knowledge of evidence-based practice.
Intermediate computer skills; working knowledge of Excel for analysis and improvement (pivot tables, statistical tools), applications for data visualization and project facilitation.
BLS - Basic Life Support - American Heart Association
RN - Licensed Registered Nurse in Pennsylvania
Certification in hospice care (CHPN) OR healthcare quality (NAHQ Performance and Process Improvement micro-credential) OR IHI Basic Certificate in Quality and Safety within 2 years OR CPPS - Certified Professional in Patient Safety - Institute Healthcare Improvement within 2 years OR CPHQ - Certified Professional in Healthcare Quality - National Association for Healthcare Quality within 2 years

Nice To Haves

Master’s Degree
CHPN - Certified Hospice and Palliative Nurse - Hospice and Palliative Nurses Association Upon Hire

Responsibilities

Facilitates the day-to-day function of the hospice QAPI program, including conducting audits, collecting and analyzing data, and facilitating improvement teams/projects.
Monitors compliance with HQRP, including HOPE assessments, Visits in Last Days of Life, and Hospice CAHPS.
Partners with hospice leaders to set targets and action plans for process and outcome improvements.
Applies standardized improvement and change management tools and techniques (PDSA, process mapping, etc.) to ensure continuous improvement and integration of evidence-based best practices.
Gathers and analyzes hospice process and outcome data from EHR and other sources, monitors for trends, and presents information to clinicians.
Participates in planning and delivery of orientation and continuing education to hospice clinical staff.
Teaches the HOPE data set, including item intent, effective assessment techniques, and methods for compliance.
Coaches clinical staff on evidence-based best practices for symptom control, caregiver teaching and communication, and safe medication management.
Provides individualized education for accurate real-time documentation.
Serves as a clinical resource in didactic, simulation, and bedside environments to reinforce standards and ensure integration of best practices.
Precepts clinical staff as needed.
Monitors industry resources and network committees/councils for practice changes and disseminates to clinical staff.
Provides real-time support and advice to field staff when clinical questions arise.