Clinical Quality Assurance
About The Position
Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization. As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical and administrative teams.
Requirements
- RN or LPN license required.
- Quality Assurance certificate.
- 1-3 years of quality assurance experience in healthcare (hospital, nursing home, home health, paramedic).
- Familiar with OSHA, The Joint Commission or CARF regulatory standards.
- Strong organizational, multitasking, and problem-solving skills.
- Excellent verbal and written communication skills, with empathy for patients.
- Comfort using scheduling platforms, Microsoft Teams, email, and digital communication tools.
- Ability to coordinate transportation logistics and provide patient support.
- Self-motivated, detail-oriented, and able to work independently.
Nice To Haves
- BSN degree preferred.
Responsibilities
- Conduct internal process audits and external site or vendor audits to verify adherence to clinical protocols.
- Review and maintain clinical records and documentation to guarantee accuracy, completeness, and confidentiality.
- Identify, document, and troubleshoot quality issues, and assist in developing corrective and preventive actions.
- Provide education and training to clinical staff on regulatory requirements, data handling, and quality standards.
- Act as a primary point of contact for regulatory inspections and prepare internal teams through mock audits and training sessions.
- Develop and implement quality management systems.
- Prepare and present quality assurance reports.
- Maintain up-to-date knowledge of industry standards and regulations.
Benefits
- Health, dental, vision insurance
- paid time off
- 401(k)/retirement
- disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
