Clinical Program Support Specialist (Job 1335)

DLH•Baltimore, MD

18h•Onsite

About The Position

The Clinical Program Support Specialist provides operational, technical, and administrative support to clinical research programs within the NIA Intramural Research Program (IRP). This role is critical to ensuring the efficient coordination of study activities, data systems, participant workflows, and regulatory documentation across multiple clinical studies. The position supports a variety of clinical research systems, manages study documentation and forms, assists with participant data workflows, and collaborates closely with clinical staff, coordinators, and IT teams to maintain continuity of research operations. The ideal candidate is detail-oriented, adaptable, and experienced in supporting complex research workflows and systems.

Requirements

Bachelor’s degree in Health Sciences, Information Systems, Business Administration, or related field (or equivalent experience)
3-5+ years of experience supporting clinical research programs, healthcare operations, or data management
Experience with clinical research systems (e.g., OpenClinica or similar Electronic Data Capture systems)
Strong understanding of clinical research workflows and data collection processes
Experience with data entry, validation, and quality control
Proficiency with Microsoft Office tools, especially Excel and document management systems
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced research environment
Ability to obtain and maintain a Moderate Risk Public Trust clearance or higher
Works closely with clinical research coordinators, investigators, IT staff, and administrative teams
Supports a mission-driven environment focused on advancing aging and biomedical research
Participates in cross-functional initiatives to enhance research operations and data quality
Must be able to obtain a Public Trust clearance

Nice To Haves

Experience within NIH, NIA, or HHS clinical research environments
Experience with imaging workflows and clinical data integration
Knowledge of Good Clinical Practice (GCP) and human subjects research requirements
Possess basic knowledge of medical terminology in hospital/clinic type settings
Experience supporting system transitions or implementations (e.g., EPIC)
Strong communication skills and ability to work with both technical and clinical staff

Responsibilities

Support clinical research systems, including user access, study setup, and data quality
Build and maintain questionnaires, and study forms; manage clinical paperwork and packets
Assist with participant workflows: registration, visit tracking, imaging coordination, and data updates
Perform data entry, validation, and corrections to ensure accuracy and completeness
Manage document workflows: scanning, upload, verification, and secure records handling
Coordinate with lab and hospital partners on orders, results, and system updates
Support study start-up and monitoring activities across multiple protocols
Assist with participant support and operational tasks as needed
Train staff on various clinical systems
Ensure proper collection, storage, transmission, and disposal of sensitive data, including PII, in compliance with HIPAA, federal privacy standards, and internal data protection policies.