Clinical Program Manager

First Place for Youth•Oakland, CA

1d•$109,163 - $116,000•Hybrid

About The Position

The Clinical Program Manager is an energetic, collaborative, results-oriented leader who supervises master's-level social work and multidisciplinary case management staff and manages the overall operations of an integrated services program. The position oversees the Transitional Living Program (TLP), serving young adults referred through the San Francisco homeless response system; the Youth Transitions Partnership (YTP), which uses Dialectical Behavior Therapy; and My First Place (MFP), a transitional housing program for young adults in the foster care and juvenile justice systems. The manager leads a team of up to six professionals and additional support staff, ensuring effective program implementation, high-quality participant care, adherence to organizational policies, and efficient operations. The role monitors program and youth outcomes; coordinates with agency departments; hires, evaluates, trains, and develops staff; and oversees program quality and compliance. The Clinical Program Manager reports to the Director of Programs and participates on the middle management team. This is a hybrid position requiring onsite work at least two to three days per week, or as needed based on business needs. This arrangement may change based on departmental or organizational needs. Occasional evening and weekend availability and some travel are required. Pay is determined based on education and experience. A one-time $5,000 sign-on bonus is offered.

Requirements

Master's degree in social work or social welfare; marriage, family, and child counseling; child psychology or child development; counseling, social, clinical, or educational psychology; education with a counseling emphasis; or an equivalent human services or behavioral science degree accepted by the licensing agency.
Three years of full-time social work or casework employment in family or child welfare services.
LCSW or MFT license and two years of post-licensure experience.
Two to four years of managerial experience.
At least five years of direct-service experience working with underserved and disadvantaged youth, preferably current and former foster youth.
Strong dedication to cultural competency and creating conditions that remove barriers and increase belonging.
Knowledge of local community referral resources suited to youth in the My First Place program.
Exemplary people-management and team-leadership skills, cross-functional collaboration, and the ability to work independently or follow direction as needed.
Strong supervisory skills and demonstrated success supporting staff development and empowerment.
Understanding of social service systems, particularly foster care and services for young adults and young parents.
Flexible, energetic, outcomes-oriented, self-starting leadership and a creative approach to problem-solving.
Exceptional oral and written communication skills, including researching, assimilating, and analyzing information; composing reports and correspondence; and presenting data clearly.
Proficiency with Microsoft Office applications, including Word, Excel, Access, PowerPoint, Project, and Outlook, and experience with database systems.
Availability for occasional evening and weekend work and some travel as needed.

Nice To Haves

Knowledge of local community referral resources that best meet the needs of youth in the My First Place program.
Direct-service experience with current and former foster youth is preferred.
Local candidates are preferred.

Responsibilities

Hire, train, develop, supervise, and coach multidisciplinary social work and case management staff; establish work goals, maintain accountability, facilitate weekly staff meetings, and conduct annual reviews.
Ensure fidelity to program models through weekly individual supervision, field observations, clinical supervision as assigned, and review of outcome and practice data.
Train and consult with staff on evidence-based practices and organizational principles, including trauma-informed care, positive youth development, strength-based approaches, and motivational interviewing.
Ensure the quality of services and the accuracy and timely completion of participant records, utilization data, fidelity data, and outcome data.
Review participant progress and use data to assess outcomes and adjust interventions and team strategies as needed.
Ensure My First Place staff reflect the agency's mission, values, and goals and use data and evaluative feedback to achieve outcomes.
Provide direct intervention as needed, including consultation, crisis intervention, meetings with youth and county workers, and conflict mediation.
Oversee day-to-day team operations, track outcomes, manage budgets and grants, support implementation of youth case plans, ensure policy compliance, and promote housing retention.
Guide staff on program components and processes, with particular emphasis on assigned programs.
Implement intake and referral systems as assigned to maintain full census, low vacancy, and youth retention; ensure timely, accurate assessments, summaries, and action plans.
Develop and maintain working relationships with County Social Work and Probation staff, supervisors, and community partners.
Support outreach and marketing efforts to promote referrals, service awareness, and program utilization.
Champion Continuous Quality Improvement and participate in committees as assigned.
Collaborate with the Director of Programs and management team on program development, evaluation, systems, service coordination, and measurable operational and performance goals.
Use assessment, reporting, and evaluation data to recommend program and intervention improvements, applying performance management practices to improve retention and outcomes.
Ensure efficient operations and compliance with organizational policies, protocols, and regulatory requirements.
Work with referral agencies, community organizations, and staff to help participants practice and strengthen independent living skills.
Collaborate with the Housing Manager to coordinate property management services in accordance with organizational policies and guidelines.
Provide local leadership, help ensure a safe office environment, and coordinate with Finance, Housing, Compliance, Talent, Development, and other departments.
Represent the agency at meetings with collaborative partners and other meetings that advance its mission and goals.
Perform other duties as needed and assigned.