Clinical Program Manager (Hybrid)

University of Miami•Plantation, FL

1d•Hybrid

About The Position

The Clinical Program Manager (Hybrid) position at UMHC - SCCC - Nutrition Services supports various clinical programs. The role involves assisting leaders with managing program components, preparing clinical documentation, and generating reports. The incumbent exercises significant independent judgment and discretion in daily activities while adhering to policies and procedures.

Requirements

Bachelor’s degree in relevant field required
Minimum 3 years of relevant experience required
Strong organizational skills
Independent problem-solving
Operational leadership
Proactive communication
Accountability
Ability to manage multiple priorities
Strong follow-through
Appropriate escalation when needed

Nice To Haves

Certification and Licensing: Refer to department description for applicable certification requirements

Responsibilities

Directs and coordinates assignments for program operations.
Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.
Manages clinical operation and quality assurance procedures.
Implements projects and procedures to ensure program performance is exceeding expectations.
Performs assessment of needs within the organization and develops clinical programs to meet those needs.
Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.
Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.
May oversee various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Provides operational oversight for the Nutrition, Exercise Physiology, and Yoga Therapy service lines to ensure efficient clinic operations, strong patient access, provider support, and alignment with departmental and organizational goals.
Optimizes scheduling workflows, supports clinic growth, improves operational efficiency, monitors performance metrics, and ensures continuity of operations across multiple sites.
Serves as a key operational liaison between providers, scheduling teams, departmental leadership, and site operations.
Provides direct supervision to designated support staff and serves as operational backup support to departmental leadership for critical scheduling and template functions.
Conducts regular 1:1 meetings and ongoing performance coaching.
Oversees daily workflow expectations and task prioritization.
Monitors productivity, accountability, attendance, and performance.
Completes annual evaluations and goal setting.
Supports onboarding and training of new staff (DTR).
Supports DTR responsibilities, such as triaging referrals when additional coverage is required or during overflow periods.
Addresses performance concerns and escalates when appropriate.
Manages clinic closures related to PTO, meetings, conferences, schedule adjustments, provider call-outs.
Ensures compliance with departmental clinic closure timelines whenever possible.
Coordinates clinic coverage planning.
Minimizes disruption to patient scheduling.
Serves as backup support for leadership in scheduling infrastructure.
Provides backup support to Nichole for template building, template modifications, provider schedule builds, Epic scheduling updates, and clinic closures.
Monitors template accuracy.
Ensures scheduling teams are following template guidelines.
Identifies scheduling inefficiencies.
Tracks fill rates, slot utilization, schedule utilization, open capacity, no-show trends, and cancellation trends.
Identifies underutilized appointments.
Recommends scheduling adjustments.
Supports access improvement strategies.
Pulls and analyzes reports related to productivity, completed visits, scheduled visits, fill rates, referral trends, program growth, and operational performance metrics.
Prepares leadership summaries.
Identifies trends and operational opportunities.
Oversees supply and inventory needs across assigned service lines, including group exercise classes.
Tracks inventory levels.
Monitors supply usage trends.
Coordinates ordering needs.
Prevents shortages and over-ordering.
Maintains inventory documentation.
Supports operational consistency across all assigned clinic locations.
Coordinates operational needs across multiple sites.
Addresses room utilization concerns.
Partners with site leadership when issues arise.
Supports service expansion planning.
Assists with service expansion efforts.
Supports implementation of new programming.
Identifies workflow improvements.
Supports department strategic initiatives.
Supports offerings and expansion of group exercise and yoga therapy classes.
Identifies operational inefficiencies.
Develops workflow improvements.
Creates SOPs/job aids when needed.
Improves communication workflows between teams.