CLINICAL PROGRAM DIRECTOR

UHS•Houston, TX

9h•Hybrid

About The Position

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness. Our specialty is in customizing solutions that: Provide access to faster, reliable mental health services Support for your clinical team by providing mental health case management Assist organizations in mitigating the challenges associated with mental health care Improve revenue capture by increasing throughput and decreasing operational issues BHC Houston is looking for a Clinical Program Director. The Clinical Program Director provides senior‑level clinical and operational leadership for all clinical and call center staff, exercising substantial independent judgment and critical decision‑making authority. This role is responsible for leading, mentoring, and managing multidisciplinary teams—including mobile and tele‑video assessors, referral management, and call center personnel—while ensuring high‑quality clinical performance, regulatory compliance, and accountability. The Clinical Program Director drives continuous improvement, supports staff development, and ensures consistent delivery of safe, effective, and patient‑centered care. Independently evaluates complex and time‑sensitive clinical and operational situations, makes high‑risk decisions regarding patient triage and appropriate levels of care, and resolves escalated clinical, staffing, and performance issues. Analytical Skills to evaluate data and identify bottlenecks and implement solutions to enhance effciency and quality of care. Strong problem solving abilities to address challenges and make informed decisions. Provides comprehensive clinical supervision and strategic leadership over the mobile and tele‑video assessment and therapy teams, including evaluators, referral management functions, and Clinical Leads, ensuring clinical quality, workflow efficiency, and adherence to organizational and regulatory standards. Oversees the daily scheduling and deployment of MAT assessors to ensure appropriate, responsive, and consistent coverage for all contracted clients while balancing census demands, acuity, and staffing resources. While this position is mostly remote, there will be days and times you have to attend meetings, trainings, and orientations in person.

Requirements

Minimum Bachelors Degree in Nursing.
Meets current state requirements licensed in the State where BHC is providing services as LCSW, LPC, LMFT, LMSW, or APC, RN.
CPR, if required by client contracts.
3 to 5 years of experience.
Preferably five or more years’ experience in a intake assessment activities within an acute psychiatric setting and experience in health care business, business development/marketing environment with measurable business development results is preferred.

Nice To Haves

Preferred Social Work, Psycology, Counseling, Behavioral Health or related field.

Responsibilities

Provides senior‑level clinical and operational leadership for all clinical and call center staff, exercising substantial independent judgment and critical decision‑making authority.
Leading, mentoring, and managing multidisciplinary teams—including mobile and tele‑video assessors, referral management, and call center personnel—while ensuring high‑quality clinical performance, regulatory compliance, and accountability.
Drives continuous improvement, supports staff development, and ensures consistent delivery of safe, effective, and patient‑centered care.
Independently evaluates complex and time‑sensitive clinical and operational situations, makes high‑risk decisions regarding patient triage and appropriate levels of care, and resolves escalated clinical, staffing, and performance issues.
Provides comprehensive clinical supervision and strategic leadership over the mobile and tele‑video assessment and therapy teams, including evaluators, referral management functions, and Clinical Leads, ensuring clinical quality, workflow efficiency, and adherence to organizational and regulatory standards.
Oversees the daily scheduling and deployment of MAT assessors to ensure appropriate, responsive, and consistent coverage for all contracted clients while balancing census demands, acuity, and staffing resources.