Clinical Program Coordinator - Full Time Bascom Palmer Eye Institute Miami, FL

University of Miami•Miami, FL

About The Position

The Clinical Program Coordinator assists with the development, organization, production, and evaluation of departmental programs, provides general oversight of daily program activities, and supports the University’s mission. The role may monitor program financial performance and assist with short- and long-range budget planning. At Bascom Palmer Eye Institute, the position coordinates the residency and externship programs, including application intake and review, interviews and matching, resident and extern onboarding and offboarding, program events, rotations, schedules, clinic assignments, and faculty evaluations. The coordinator serves as the primary contact for residency communications and supports graduation activities, reimbursements, and professional milestones. The role also supports optometry clinic operations and workflow coordination, manages supplies and clinic readiness, assists with monthly clinic schedule updates, and handles administrative and compliance work. This includes coordinating with HR on job postings and onboarding, organizing lectures and program events, arranging facilities, and preparing documentation for committees and accreditation bodies.

Requirements

Bachelor’s degree in a relevant field or equivalent.
Minimum 2 years of relevant experience.
Ability to learn new procedures, technologies, and protocols and adapt to changing priorities and work demands.
Ability to work collaboratively and contribute to a team environment.
Proficiency with office software, technology, and relevant computer applications.
Strong written and verbal communication skills.

Responsibilities

Evaluate program effectiveness, analyze results, and recommend appropriate action.
Coordinate clinical program activities with other departments and staff to support efficiency.
Serve as a main point of contact and facilitate communication among stakeholders.
Develop collaborative partnerships across teams and/or with patients to streamline processes and enhance productivity.
Train, develop, and empower staff.
Develop program or departmental communications and promotional materials.
Prepare reports, which may include financial statements and records for management or outside agencies.
Maintain the confidentiality of patient and hospital business information.
Coordinate maintenance of established supply levels in designated areas as needed.
Manage residency and externship application intake, reviews, matching, and interview coordination.
Oversee onboarding and offboarding for residents and externs, including Workday coordination, access, and training compliance.
Coordinate residency events, evaluations, lecture series, rotations, and scheduling.
Manage resident rotations, clinic assignments, schedules, and faculty evaluations.
Coordinate graduation activities, reimbursements, and professional milestones.
Support optometry clinic operations, including in-basket monitoring and workflow coordination.
Manage supplies and ensure clinic readiness for resident training activities.
Assist the Program Director with monthly clinic schedule updates and alignment with education requirements.
Partner with HR on residency job postings, onboarding workflows, and application tracking.
Coordinate onboarding logistics, including welcome communications, training, badge access, and headshots.
Manage lecture logistics, including room scheduling, speaker coordination, and evaluation workflows.
Secure space for interviews, orientations, and program events.
Prepare and submit documentation for institutional committees and accreditation bodies.
Adhere to University and unit-level policies and procedures and safeguard University assets.