Clinical Practice Lead- Client Experience Manager

CarePartners • Owen Sound, ON

40d

About The Position

Client Experience Manager position in the Huron Perth and Grey Bruce region of our South West branch. This is a twelve-month temporary full-time secondment, with the potential to transition into a permanent role should the program be successful. During the start up period, the Client Experience Manager will also perform Clinical Practice Lead functions for the region.
Hours of work will be Monday-Friday as well as participation in the Branch Manager On-Call, which includes evenings and weekends on a rotational basis.
Our leadership team plays a critical role in providing high quality patient care, mentoring our health care teams and inspiring others.

Requirements

• Registered Nurse (RN) degree
• 3 - 5 years of job-related experience or an equivalent combination of education and experience
• Registration with the College of Nurses of Ontario (CNO)
• Proven computer skills, including email, word processing, work scheduling systems
• Thorough knowledge of case management skills and nursing processes and practices
• Vehicle is required and some regular travel is required
• Excellent English verbal and written communication skills
• Clear Background and Vulnerable Sector Check

Nice To Haves

• Leadership and people management skills are an asset
• French language skills are an asset

Responsibilities

• Client Advocacy: Serve as a liaison between clients, families, community care teams, and healthcare providers to ensure that clients receive appropriate care and support to achieve their goals and return to work where indicated.
• Client Experience: Develop and implement comprehensive care plans tailored to individual client needs, including scheduling appointments, managing medication, and facilitating referrals to specialists.
• Monitoring Progress: Track client progress and adjust care plans as necessary, ensuring that all aspects of care are addressed, and that clients are educated about their health conditions.
• Collaboration: Work closely with interdisciplinary teams, including community care teams, the referral source, and other health care providers, e.g. family physicians, to coordinate care and achieve client goals.
• Education: Provide education and resources to clients and their families to help them understand their health conditions and navigate the healthcare system.
• Documentation: Maintain accurate and up-to-date client records, ensuring compliance with healthcare regulations and relevant college standards.

Benefits

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Flexible work from home arrangements supporting employee work life balance
• Inspiring leadership and opportunities for professional growth
• Supportive & dedicated Safety Health & Wellness team & Pandemic Response team
• Interprofessional collaboration with our Professional Practice Research & Education Team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees