Client Experience Manager

Atascocita • Humble, TX

1d • Onsite

About The Position

We are looking for a high-energy, relationship-driven individual who thrives in a fast-paced environment and is passionate about helping athletes, parents, and adult members feel connected, supported, and successful throughout their journey at D1 Training Atascocita. This is an opportunity to play a major role in creating an elite member experience while helping build one of the strongest training communities in the Lake Houston area. If you are passionate about customer experience, community, accountability, organization, and relationship-building, and you enjoy creating positive experiences for others, we want to hear from you!

Requirements

• Strong communication and interpersonal skills
• Friendly, outgoing, and energetic personality
• Highly organized with strong attention to detail
• Strong customer service and relationship-building skills
• Ability to connect naturally with athletes, parents, and adult members
• Positive attitude with a team-first mentality
• Ability to multitask in a fast-paced environment
• Comfortable with phone calls, texting, and member communication

Nice To Haves

• Fitness or gym experience is a plus, but not required
• Experience in hospitality, customer service, community engagement, or fitness preferred

Responsibilities

• Oversee the 30/60/90-day member journey for all new members
• Welcome and onboard new athletes, parents, and adult members
• Track attendance and identify at-risk members
• Conduct accountability check-ins and follow-up communication
• Coordinate weigh-ins, InBody scans, and milestone check-ins
• Celebrate birthdays, PRs, milestones, and member achievements
• Build strong relationships with athletes, parents, and adult members
• Help execute cancellation save and retention follow-up conversations
• Help create a positive, high-energy atmosphere inside the facility
• Support member engagement and community-building initiatives
• Assist with referral initiatives and review requests
• Help ensure every member feels connected and supported
• Bring positive energy and professionalism to the facility daily
• Maintain organization of member communication and CRM systems
• Help maintain onboarding consistency and accountability systems
• Assist leadership with operational follow-through and communication
• Ensure no member falls through the cracks throughout their journey

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Gym Membership

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed