Clinical Patient Services Representative

Tidelands Health • Myrtle Beach, SC

1d • Onsite

About The Position

Join Team Tidelands and help people live better lives through better health! Clinical Patient Services Representative Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. A Brief Overview The Clinical Patient Services Representative will perform administrative duties to support the clinical needs of the patient. The CPSR is responsible for making every effort to provide first call resolution for patients of Tidelands Health. This will be achieved by collaborating with the care team and ensuring timely response to all requests (within 24 business hours). This role will require strong communication skills and excellent customer service. The CPSR will maintain efficient and concise documentation of all patient interactions. This position may support clinical operations when needed.

Requirements

• Certificate as a Medical Assistant (CMA) Required or Diploma as a Licensed Practical Nurse (LPN) Required
• Demonstrated experience with strong interpersonal communication skills Required
• Prior experience with interpreting and following detailed policies and workflows Required
• Competency with Microsoft Office applications Required
• Prior experience with Electronic Medical Record in physician office environment Required
• Minimum of two (2) years as a MA/LPN Required
• Minimum of two (2) years in a physician office setting
• Licensed Practical Nurse - South Carolina Department of Labor, Licensing and Regulation Required or Certified Medical Assistant - American Association of Medical Assistants Required or National Certified Medical Assistant - National Center for Competency Testing Required or Certified Clinical Medical Assistant - National Healthcareer Association Required or Certified Clinical Medical Assistant - National Healthcareer Association Required

Nice To Haves

• Prior experience scheduling patients

Responsibilities

• Handle incoming calls to clinic to provide patient first call resolution to meet the patients’ requests.
• Notifies care team in an expeditious manner, when necessary, per established protocols.
• Coordinate appointments and language services with Telemedicine.
• As time permits, facilitates portal enrollment and assists with resetting passwords. Coordinates technical issues with the IT support team when needed.
• Facilitates medical records request by coordinating with medical records department while ensuring HIPPA compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree