Patient Services Representative

Seldovia Village Tribe IRA • Homer, AK

9d • Onsite

About The Position

Come join our team at Seldovia Village Tribe (SVT)! Hours: Full-time, 40 hours per week What You'll Do: Provide quality service to our patients and customers. The Patient Services Representative (PSR) supports the administrative functions of SVT Health & Wellness such as greeting patients and visitors, coordinating and directing patient registration, scheduling and cashiering. The PSR is responsible for effective, clear communication on the phone and in person. Schedule patients and manage schedule/patient flow for Providers. Update patient files and accounts as necessary. Maintain strict confidentiality for all clients and their families in conformity with HIPAA regulations. Protect the security of all patient medical and dental records to ensure that confidentiality is maintained following HIPAA and PPI regulations as outlined in SVTHW policy and procedures. Attend scheduled meetings and trainings to update and enhance skills related to medical and dental office administrative, billing and coding functions. Be able to travel as required on a two week rotation basis to other communities including to and from Seldovia by small airplane and sometimes by boat when airplanes are on weather hold. Travel is a day trip, but inclement weather may require an overnight stay.

Requirements

• Ability to work cooperatively and productively in a team environment
• Enjoy working within a fast paced health and wellness care setting
• High school diploma or GED
• 1+ years in a medical office setting preferred
• Must be able to operate general office equipment such as computers and keyboards, photocopier, fax, scanners, multiline phone systems
• Should be familiar with Microsoft Office products like Excel and Word
• Ability to count money is required
• Must be able to successfully pass a pre-employment drug screen and a pre-employment background check including fingerprinting
• Travel between communities, Seldovia, Homer or Anchor Point by boat, plane, or car may be necessary

Nice To Haves

• Experience with Electronic Health Record (EHR) systems a plus

Responsibilities

• Greeting patients and visitors
• Coordinating and directing patient registration, scheduling and cashiering
• Effective, clear communication on the phone and in person
• Schedule patients and manage schedule/patient flow for Providers
• Update patient files and accounts as necessary
• Maintain strict confidentiality for all clients and their families in conformity with HIPAA regulations
• Protect the security of all patient medical and dental records to ensure that confidentiality is maintained following HIPAA and PPI regulations as outlined in SVTHW policy and procedures
• Attend scheduled meetings and trainings to update and enhance skills related to medical and dental office administrative, billing and coding functions
• Travel as required on a two week rotation basis to other communities including to and from Seldovia by small airplane and sometimes by boat when airplanes are on weather hold

Benefits

• 11 Paid Holidays per year
• 12 Days of Sick Leave per year
• 15 days (3 weeks) of Annual Leave per year (starting accrual, more days with more years of service)
• FEHB (Federal Employees Health Benefits) - Health Insurance, a variety of plans to choose from. We pay 100% of employees monthly health insurance premiums! And we pay 50% of the monthly premiums for your spouse and/or children.
• Dental insurance, Vision insurance and long-term disability insurance available on the first of the month following 90 days of employment.
• Group life insurance, minimum benefit is $50,000 and up to 2x your annual salary to a maximum of $250K after 90 days of employment.
• Employer matching 401K, 5% match, effective January 1 or July 1, following one year of employment.
• Wellness Incentive Program, up to $300 per calendar year for full-time employees, or $150 for part-time employees, effective after 90 days of employment. Examples of items that can be reimbursed are walking/running shoes, active wear, exercise equipment, gym membership, CSA food boxes and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED