Patient Services Representative

VIDRINE PHARMACEUTICAL GROUP LLC•Lake Charles, LA

2d•$14 - $16

About The Position

The Patient Services Representative plays a critical role in ensuring a smooth and positive experience for patients from their initial contact through billing and follow-up. This position serves as the primary point of communication between patients and healthcare providers, managing patient registration, appointment scheduling, and insurance verification with accuracy and professionalism. The representative is responsible for handling patient billing inquiries, processing payments, and coordinating with insurance companies to resolve coverage issues. Attention to detail and strong organizational skills are essential to maintain accurate patient records and ensure compliance with healthcare regulations. Ultimately, this role supports the efficient operation of the healthcare facility by facilitating clear communication and timely processing of patient information and payments.

Requirements

High school diploma or equivalent.
Experience with patient registration and billing processes in a healthcare setting.
Familiarity with medical terminology and medical insurance procedures.
Proficiency in using office equipment including fax machines.
Strong attention to detail and manual dexterity for handling documentation.
Patient registration and billing are utilized daily to ensure accurate collection and processing of patient information and payments.
Manual dexterity is important for handling physical documents and operating office equipment like fax machines efficiently.
Knowledge of medical terminology and insurance enables the representative to communicate effectively with patients and insurance providers, ensuring clarity and accuracy.
Being detail oriented helps in maintaining precise records and avoiding errors that could delay billing or treatment.

Nice To Haves

Previous experience working in a physician office or hospital billing department.
Knowledge of electronic health record (EHR) systems.
Certification in medical billing or coding.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Familiarity with EHR systems and strong communication enhance the ability to manage electronic records and provide exceptional patient service, contributing to overall operational efficiency.

Responsibilities

Register patients by collecting and verifying personal and insurance information accurately.
Schedule and confirm patient appointments while managing physician office calendars.
Process patient billing, including generating invoices, handling payments, and addressing billing inquiries.
Communicate with insurance companies to verify coverage and resolve claim issues.
Maintain detailed and organized patient records, ensuring confidentiality and compliance with healthcare standards.
Operate office equipment such as fax machines to transmit patient information securely.
Collaborate with hospital billing departments to reconcile accounts and resolve discrepancies.
Provide excellent customer service by addressing patient questions and concerns promptly and professionally.