Patient Services Representative

Vera Whole Health•Kirkland, WA

1d•$23 - $35•Onsite

About The Position

Vera Whole Health is seeking a reliable, customer‑focused Patient Services Representative (PSR) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We’re looking for someone with strong attendance, excellent communication skills, and 2–3 years of front‑office experience in a healthcare setting. If you thrive in a patient‑centered environment and enjoy being part of a collaborative care team, this role is a great fit.

Requirements

2–3 years of healthcare front‑office experience (required)
Strong reliability and consistent attendance
Excellent customer service and communication skills
Ability to multitask in a fast‑paced environment
Intermediate computer skills (MS Office + EMR experience)
Ability to type 45+ WPM
Cultural sensitivity and professionalism with diverse patient populations
Hep B vaccination or proof of immunity
Negative TB test within 90 days of start date
CPR/BLS certification (pre‑hire)
Annual influenza and COVID‑19 vaccinations per company policy

Nice To Haves

Additional language skills are a plus

Responsibilities

Greet and check in patients with professionalism and compassion
Manage front‑office operations including scheduling, check‑out, and updating EMR records
Answer multi‑line phones while following urgent/emergent protocols
Conduct daily appointment reminders and outreach
Collect and process payments at time of service
Verify insurance eligibility and assist with authorizations
Resolve patient concerns with empathy and problem‑solving
Maintain confidentiality and follow HIPAA and safety protocols
Support administrative tasks such as scanning, filing, and supply management
Participate in team huddles and contribute to workflow improvements