Patient Services Representative

Neighborhood Health Clinics Inc•Fort Wayne, IN

About The Position

As a Medical Patient Services Representative, you will provide professional customer service by greeting and registering patients in a prompt, pleasant, and helpful manner. Additionally, in this position you will maintain patient confidentiality and ensure compliance with HIPAA policies and procedures.

Requirements

Medical – demonstrates a working knowledge of medical office procedures, medical records, medical appointment scheduling, and third-party payer systems; maintains knowledge of, and acts in accordance with, current NHC policies and procedures.
Problem solving-identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Interpersonal skills - maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things; maintains friendly and supportive relationships with coworkers; talks through problems to keep channels of communication open and maintain a high level of trust; realizes the importance of, and practices, good customer service; and able to communicate effectively with people of varying cultures, socio-economic backgrounds, languages, and educational levels.
Oral communication - speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills.
Written communication - edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
Planning/organizing - prioritizes and plans work activities, uses time efficiently.
Quality control - understands the importance of compliance standards and pays close attention to accuracy and detail when performing duties.
Adaptability - adapts to changes in the work environment, work location, manages competing demands and can deal with frequent change, delays, or unexpected events.
Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Safety and security - actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
Computer & Math - proficient in the use of practice management software to efficiently and accurately perform duties; proficient in basic math to make simple calculations.
High School Diploma or GED.
Training in medical office and/or dental office and billing procedures.
Minimum of one year experience in billing or dental/medical office.
Word processing and computer experience preferred.
Knowledge of medical terminology and coding preferred.
Experience with medical or dental office software program preferred.

Nice To Haves

Associates Degree in Medical Assisting or certification as a medical office specialist preferred.

Responsibilities

Greets patients in a prompt, pleasant, and helpful manner and provides any necessary instructions/directions.
Obtains and enters new patient demographics and updates patient information, as necessary, in the EHR to maintain accuracy.
Researches, enters, and updates all information needed to complete Billing process. This involves verifying income for self-pay patients, verifying insurance and Medicaid coverage, and verifying eligibility to various programs that affect the Billing process.
Collects all co-pays, balances, and pre-payments as required by office policies. Distributes copies of receipts to patients. Understands and can apply payments to balances.
Balances charges and receipts at end of each shift.
Enters preferred pharmacy information.
Preps accounts
Schedule appointments according to clinic policy and provider notes, including walk-in patients, and requests over the phone. Enters appointment into online scheduling system appropriately.
Call patients to preregister and confirm appointments, as needed, including updating demographic and pay source information.
Scans all documents into EHR in a timely manner and ensures electronic record is complete.
Works in conjunction with other Patient Services Representatives to promote a “Team Effort”.
Attends and participates in meetings and in-services as required. Participates in professional development activities. Serves on committees as requested.
Performs duties in accordance with NHC Standards of Conduct and Mission Statement.
Performs related work as required and other duties (similar physical requirements and OSHA risk level) as assigned.