EMT Certification Required)

St. Elizabeth Healthcare•Erlanger, KY

23h

About The Position

The Clinical Patient Access Specialist works in a call center and reports to the Clinical Patient Access Manager or Patient Access Manager. The role primarily involves relaying provider-reviewed normal, expected, or abnormal results to patients and managing a high volume of inbound calls. The specialist identifies, documents, and communicates relevant medical information and patient care needs to providers while creating a positive impression for patients, family members, and other callers. A work-from-home opportunity is available after training, with equipment provided.

Requirements

Active certification or license as an LPN, CMA, RMA, or EMT.
At least one year of experience in the area of certification in a clinical setting.

Responsibilities

Understand and uphold SEP’s Mission, Vision, and Values.
Comply with applicable laws and regulations.
Follow patient scheduling and medical information release processes to maintain compliance with OSHA, CLIA, and HIPAA.
Document information accurately in the EMR.
Provide patients with instructions and results under provider direction.
Communicate with offices as needed about patient concerns or issues related to results.
Schedule patient appointments according to office scheduling preference cards and/or decision trees.
Maintain effective working relationships with team members, medical practice members, and leadership.
Verify and update patient demographic and insurance information.
Communicate effectively to resolve issues with patients, providers, other associates, management, and insurance companies.
Advise patients of outstanding balances.
Ensure accurate and timely distribution of patient requests.
Work with the central billing office and physicians/clinicians as needed to address requests in a timely manner.
Perform other duties and responsibilities as assigned.