Clinical Partnership Coordinator

Oregon Health & Science University•Portland, OR

1d•Hybrid

About The Position

The Clinical Partnership Coordinator leads real-time clinical response and hospital partnership efforts, providing referral and onsite response to evaluate potential organ donors and collaborate with healthcare teams to maintain the option of donation. It ensures timely evaluation and alignment with best practices, bridging clinical response and partnership work to promote continuity, collaboration, and high-quality service across hospital partners. The role also supports clinical operations across Cascade Life Alliance (CLA) and aligns with the organization's mission and goals.

Requirements

Bachelor's degree in marketing, business, communications, education, or healthcare related field.
Two years’ experience in marketing, education, and/or healthcare.
Must have a valid driver's license and access to a vehicle.
Demonstrates strong clinical knowledge and understanding of hospital systems and critical care environments; exercises sound, independent judgment in fast-paced, high-pressure situations.
Builds and maintains effective relationships with hospital staff, leadership, and stakeholders; communicates clearly and professionally across diverse audiences.
Navigates complex interactions with professionalism and empathy; demonstrates strong conflict resolution skills and the ability to engage diverse professional and nonprofessional stakeholders.
Delivers engaging education to clinical audiences of varying sizes; develops and facilitates targeted training and educational content in healthcare settings.
Demonstrates motivation, adaptability, attention to detail, and perseverance; approaches work with compassion, proactivity, and a strong sense of ownership.
Applies analytical thinking to assess hospital needs, identify opportunities, and collaborates with colleagues across the organization to develop effective, solution-oriented approaches.

Nice To Haves

Experience in education, training, or outreach programs for healthcare professionals.
At least one year of prior experience in an OPO or healthcare setting.
Minimum of two years of recent, relevant clinical or healthcare experience.

Responsibilities

Delivers a high level of service to hospital partners through responsive communication, real-time support, and a collaborative, solutions-oriented approach that strengthens trust and partnership.
Collects and documents pre-screening information for all incoming donor-related calls; evaluates referrals for initial donor eligibility and communicates timely, accurate information to the Administrator on Call (AOC).
Prioritizes in-person response to active organ referrals; monitors changes in plan of care through EMR review and ongoing communication with the hospital care team. Tracks referral timeliness, response effectiveness, and case progression to identify opportunities for improvement and support alignment with best practices.
Leads initial and ongoing onsite huddles to support care planning, coordination, and alignment among multidisciplinary teams. Collaborates with internal teams and hospital partners to reinforce best practices and contribute to shared goals that support donation outcomes.
Collaborates with the healthcare team to preserve the option of donation for families through proactive engagement and clinical guidance.
Communicates timely, accurate updates on active referrals and donor cases to internal and external stakeholders. Incorporates feedback and performance insights to support continuous improvement in referral response and partnership practices.
Builds hospital partnerships through onsite engagement, real-time education, and collaboration to support consistent practices and a positive partner experience.
Supports onsite Organ Donation Coordinators with case activities, including chart completion, allocation calls, and logistical coordination; maintains competency to initiate case starts as needed (e.g., serologies, standing orders, basic donor management).
Partners with donation and advocacy (DFA) team to facilitate authorization or disclosure with legal next of kin and conducts accurate donor risk assessment interviews with identified surrogates.
Coordinates logistics for active referrals and donor cases and activates staff for relief as appropriate.
Performs peer review of charts and supports completion of QA-related tasks, including cultures and documentation accuracy.
Performs other duties as assigned.