Clinical Outreach Specialist

PRESTIGE HEALTHCARE RESOURCES INC • Washington, DC

10h • $55,000 - $60,000 • Hybrid

About The Position

Prestige Healthcare Resources, Inc. is preparing to launch an inpatient substance use disorder (SUD) treatment program in Washington, DC. We are looking for a relationship-driven Clinical Outreach Manager to connect hospitals, emergency departments, healthcare providers, community organizations, and other partners with timely, clinically appropriate treatment options. This is more than a traditional marketing role. You will help build the trusted relationships and practical referral workflows that make access to care easier—from a referral partner’s first call to a smooth handoff to our Admissions team. You will help shape a new program’s community presence while working closely with Business Development, Admissions, Operations, and clinical partners.

Requirements

• Bachelor’s degree in social work, counseling, psychology, public health, healthcare administration, business, a related field, or equivalent relevant experience.
• At least three years of experience in behavioral health or SUD outreach, admissions, business development, hospital case management, healthcare field sales, or a closely related area.
• Working knowledge of ASAM levels of care, withdrawal management, co-occurring disorders, and medication for opioid use disorder (MOUD/MAT).
• Working knowledge of Medicaid, Medicare Advantage, commercial insurance, benefits verification, and authorization processes.
• Valid driver’s license, reliable transportation, and ability to travel regularly throughout the territory.
• Availability for occasional evening and weekend activities, particularly during launch.
• Ability to complete background checks required for DBH-certified facilities.

Nice To Haves

• Established relationships with Washington, DC hospital, EMS, justice-system, managed-care, or community referral partners.
• Relevant clinical or counseling credential, such as CAC I/II, LGSW/LICSW, LPC, or RN.
• Strong ties to Ward 7 and Ward 8 communities and/or lived experience in recovery.
• Experience helping launch a new program, service, or facility.
• Experience with a CRM such as Salesforce or HubSpot and/or behavioral health EHR systems.

Responsibilities

• Create and manage a prioritized territory plan for Washington, DC and surrounding communities.
• Develop working relationships with hospital emergency departments, case management and discharge-planning teams, EMS, psychiatric facilities, justice-system partners, managed care organizations, and community providers.
• Build relationships with priority organizations such as Cedar Hill Regional Medical Center, MedStar Washington Hospital Center, Howard University Hospital, Psychiatric Institute of Washington, and other relevant partners.
• Develop appropriate connections with employer EAPs, private practitioners, outpatient providers, professional associations, housing organizations, and employment partners.
• Establish clear points of contact and practical referral workflows so partners know whom to contact and what information is needed.
• Deliver clear, useful presentations and in-services about the program, admission pathway, and levels of care.
• Represent Prestige at community meetings, recovery-community events, professional conferences, and other approved outreach activities.
• Support facility launch and grand-opening activities, including timely follow-up with priority stakeholders.
• Engage respectfully with Ward 7 and Ward 8 residents, families, faith leaders, and community partners, listening to local needs and building trust over time.
• Respond promptly to referral inquiries, with particular attention to time-sensitive detox referrals.
• Conduct preliminary referral screening within the role’s scope and hand off to Admissions for clinical assessment and level-of-care determination.
• Coordinate with Admissions and the business office on benefits verification and current payer-contracting status.
• Close the loop with referral partners when permitted by patient consent, HIPAA, 42 CFR Part 2, and applicable policies.
• Identify referral barriers and collaborate with internal teams on practical solutions.
• Record outreach activity, referrals, and outcomes accurately in the CRM within 24 hours.
• Prepare a weekly referral-pipeline report and identify patterns in declined or lost referrals.
• Use data to improve territory priorities, referral workflows, responsiveness, and partner experience.
• Follow applicable requirements and company policies, including EKRA, the federal Anti-Kickback Statute, DC law, HIPAA, 42 CFR Part 2, and marketing and gift policies.
• Never offer anything of value to a patient or referral source in exchange for referrals.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Mileage reimbursement at the applicable IRS rate or a fixed monthly car allowance, as determined by the company.
• Company phone and laptop.
• Professional-development support may include CAC certification, continuing education, and one regional behavioral health conference per year, subject to approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level