Clinical Ops Medical Records Coordinator
About The Position
The Medical Records Coordinator is responsible for maintaining, organizing, and safeguarding patient health information. This role ensures accurate documentation, timely retrieval and timely release of imaging records, and compliance with healthcare regulations such as HIPAA. The coordinator should maintain professionalism at all times. The position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Must be able to use a computer and other office machinery including copiers, scanners and computer software. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~20% of time). Representatives work in a medical office setting with low to moderate noise level. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions the job.
Requirements
- Must be able to type accurately with precise data entry skills.
- Proficiency in software and customer service tools (e.g., Salesforce).
- High school diploma or equivalent.
Nice To Haves
- Health care registration, physician billing and/or medical reception/medical office experience preferred.
- Experience working with a computerized scheduling system preferred.
Responsibilities
- Provide exceptional personalized, and professional service.
- Process medical record requests received through multiple channels such as voicemail, fax, email and phone call via Medical Record Request worklist in RIS.
- Retrieve, review, and prepare the appropriate patient information from eRAD.
- Initiate calls as needed for clarification or verification, and complete requests according to policy.
- Verify patient identity and requestor authorization prior to releasing information, applying minimum necessary standards and privacy policies.
- Ability to work within multiple systems simultaneously.
- Log, track, and document disclosures of information per organizational policy and applicable law.
- Maintain confidentiality and security of protected health information (PHI) at all times.
- Report any breach related incidents via company policy and inform leadership immediately.
- Perform other related duties as assigned by Operations leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
