Medical Records Coordinator

US Fertility • Rockville, MD

5d • Hybrid

About The Position

Build What Matters Most—Families, Futures, and Your Career Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. Opportunity Overview We have an immediate opening for an Medical Records Coordinator to join our team at Shady Grove Fertility in Rockville, Maryland. Schedule: Monday though Friday, 8:00 AM to 4:30 PM (Following 90 day intro period a hybrid schedule will be introduced, beginning with limited remote flexibility (e.g., 1 day per work) and expanding based on performance, proficiency, and demonstrated ability to work independently.) Compensation: $20 to $23 per hour (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

Requirements

• High school diploma or equivalent required
• Strong data entry skills with a high level of accuracy
• Excellent attention to detail and ability to follow processes correctly
• Ability to prioritize tasks and manage time efficiently
• Comfortable making outbound calls and speaking with patients
• Proficiency in navigating multiple applications and electronic systems
• Strong communication and teamwork skills
• Self-sufficient with the ability to take initiative and problem-solve

Responsibilities

• Manually enter information from patient requests into the system accurately
• Look up patient information and update patient forms submitted electronically
• Perform outbound calls to patients as needed
• Navigate various applications to retrieve and update patient data
• Prioritize and manage workload efficiently to meet deadlines
• Maintain high attention to detail to ensure accuracy in all tasks
• Decipher different processes and apply them correctly based on the situation
• Communicate effectively with team members and patients
• Work independently while also contributing as a team player
• Take initiative to solve problems and improve workflow processes

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED