Clinical Operations Supervisor - Primary Care Cabot
About The Position
Under the direction of the Department Director, the Supervisor is responsible for the day-to-day operations of department services. This individual is decisive, collaborative, open-minded, team-focused, wholly in support of the WhidbeyHealth vision and fully invested in the success of the staff and organization within our community. A qualified Clinical Operations Supervisor will demonstrate the ability to support and further a patient-centered care culture and provide caring and dedicated leadership to their management team. The supervisor provides operational leadership to the Manager and may be responsible for designated shifts or segments of the department.
Requirements
- Active WA licensure from one of the following: Medical Assistant – Certified (MA-C), Licensed Practical Nurse (LPN), or Registered Nurse (RN).
- MA-C: High school diploma or GED. Graduate of an accredited Medical Assistant program. Active WA State MA-C License. BLS certification.
- LPN: High school diploma or GED. Graduate of an accredited Licensed Practical Nursing program. Active WA State LPN License. BLS certification.
- RN: Graduate of an accredited school of nursing. Active WA State RN License. BLS certification.
Nice To Haves
- BSN preferred for RN.
- RHC preferred for MA-C and LPN experience.
- RHC preferred for RN experience.
Responsibilities
- Works cohesively with the Department Director to provide quality patient care in a Primary Care setting.
- Understands “Just Culture” and is driven to support the team in creating a healthy, supportive work environment.
- Coordinates the various department staff schedules as appropriate with final approval from the Department Director.
- Attends meetings as a Department Representative.
- Provides input and conducts performance evaluation process of staff members.
- Performs quarterly check-ins with employees.
- Participates in the interview process and provides feedback to the Department Director.
- May conduct staff meetings with the staff members or daily “huddles”.
- Helps to create policies, protocols, and standard work processes for staff in all areas of clinic.
- Delivers information about changes in procedures or processes to other staff within the Department as directed by the Department Director.
- Ensures appropriate staffing and all shifts are covered in conjunction with the Department Director.
- Coordinates computer issues or concerns and reports problems to the IT Department.
- Acts as a liaison with other departments to identify and support problem-solving.
- Receives and problem solves patient complaints and billing queries.
- Reviews timecards for accuracy, updates timecard edits and signs off payroll as assigned.
- Ability to step in and work clinical staff position or front office check in if staffing levels dictate.
- Possesses a clear, supportive communication style, able to provide constructive feedback to co-workers with the goal of developing the individual performance of each employee.
- Perceptive to the needs of others and able to modify the communication style based on the individual.
- Listens to new ideas with an open mind and supports change.
- Able to engage in dialogue when viewpoints differ and support the process of identifying solutions.
- Takes initiative to identify opportunities for improvement and is skilled in mining for ideas in others.
- Seeks opportunities to celebrate the achievements of co-workers and to recognize success.
- Able to provide training to new employees based on the individual needs of the new hire and modifies the training process as needed.
Benefits
- Employees who work a 0.6 FTE or higher are categorized as “benefit eligible”.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
