Clinical Operations Specialist

Scan.com•Atlanta, GA

6d•$45,000 - $55,000•Hybrid

About The Position

We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster. We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo. As a Clinical Operations Specialist, you'll be crucial to upholding the quality of information in our systems. At Scan.com, we're on a mission to simplify and accelerate access to diagnostic imaging for patients and clinicians. As a Clinical Operations Specialist, you'll be crucial to upholding the quality of information in our systems. Your primary responsibility will be to cross-reference key patient and customer data to ensure our systems are correct. You will also be expected to respond to clients on an ongoing basis. You’ll report directly to one of our key team members, who has significant experience building out our reports and client service functions. We're seeking a resourceful, proactive, detail-oriented, and hard-working individual who shares our passion for revolutionizing the diagnostic imaging industry.

Requirements

Strong knowledge of medical imaging procedures and workflow.
Team player is front and center as each of us plays our part in the study management cycle.
Attention to detail and a maniacal focus on ensuring information is correct.
A commitment to hard work and bringing a positive outlook to work every day.
Strong communication and interpersonal skills to collaborate effectively with clients
Knowledge of radiology workflows and basic technical concepts
Resilience and a willingness to continuously improve by taking critical feedback from your manager and teammates.
Ability to comfortably navigate within MS Excel (ability to create Pivot Tables and/or conduct VLOOKUPs is a huge plus)
AI-Aware: comfortable using AI for things like admin, documentation, or research so you can spend more time with patients—and you know where AI stops and human judgment has to take over.

Responsibilities

Ensuring diagnostic imaging and reports match the scheduled appointments in our database and records
Focusing on the quality of our information and ensuring 100% accuracy in the information we send out
Working with other departments within the company, managing requests, and giving clear, concise written updates
Updating our clients on the status of their patient records (primarily via email, but could be phone occasionally)
Communicating via email with our Radiology groups to complete tasks such as elevating priority on a report to a STAT or answering questions they may have related to appointment details.
Basic troubleshooting and triaging of technical issues to route to the appropriate team for resolution.
Responding ad hoc to key client inquiries.
Working with sensitive data and understanding the requirements of HIPAA