Clinical Operations Resource Manager (Clinical Resourcing) - Hybrid: Raleigh, NC Highly Preferred
About The Position
Syneos Health is seeking an experienced Clinical Operations Resource Manager to join their Clinical Resourcing team, supporting global clinical development programs. This role is strategic, partnering with Clinical Operations leadership to ensure the right resources are available at the right time for successful study delivery. It's an opportunity for a resource management professional in a fast-paced CRO environment, combining workforce strategy, data analysis, stakeholder engagement, and operational problem-solving. Prior Clinical Resourcing and/or Clinical Operations Resource Management experience within a CRO is required, including direct experience in resource planning, workforce allocation, forecasting, utilization management, and resourcing decisions for clinical research programs. This is not an HR Resource Manager position. Candidates with experience limited to administrative staffing coordination, assignment tracking, or facilitating resource requests without ownership of resourcing decisions will not be considered. A strong preference is given to candidates in the Raleigh-Durham area for a hybrid environment, though exceptional remote candidates may be considered.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- Significant experience within a CRO environment is required.
- Prior experience in Clinical Resourcing, Workforce Planning, Clinical Operations, Clinical Research Operations, or Resource Management.
- Direct experience owning resourcing decisions and workforce allocation activities.
- Experience balancing competing resource demands across multiple projects, programs, or portfolios.
- Experience utilizing workforce planning data to support business decisions.
- Experience working with forecasting models and resource planning systems.
- Experience using Power BI or similar business intelligence/reporting tools.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication, presentation, and stakeholder management abilities.
- Ability to influence senior leaders and drive decision-making.
- Ability to thrive in a fast-paced, high-demand environment.
- Direct experience with Clinical Resourcing Ownership, Resource allocation and workforce planning, Resource forecasting and demand planning, Utilization management, Capacity planning, Workforce analytics, Resource escalation management, Resource prioritization and decision-making.
- Data & Systems Expertise: Forecast analysis, Utilization reporting, Capacity modeling, Workforce planning dashboards, Power BI or similar reporting tools, Resource management systems.
- CRO Experience: Clinical research industry experience within a CRO environment, Understanding of CRO operating models and clinical trial delivery, Experience supporting global clinical development organizations.
Nice To Haves
- Direct Clinical Resourcing experience supporting global clinical operations organizations.
- Experience supporting Early Phase clinical development programs.
- Experience supporting Late Phase clinical development programs.
- Experience supporting Real World Evidence (RWE) programs.
- Experience presenting workforce planning recommendations to senior leadership.
- Experience managing complex global resource planning challenges.
- Experience supporting multiple therapeutic areas and clinical development portfolios.
Responsibilities
- Workforce planning, resource allocation, forecasting analysis, and strategic resourcing decisions across assigned clinical portfolios.
- Own resourcing decisions and workforce planning strategies for assigned clinical programs and portfolios.
- Partner with Clinical Operations leadership to proactively identify staffing needs and develop resource solutions.
- Balance competing resource demands while ensuring business priorities and study timelines are met.
- Lead prioritization discussions when resource demand exceeds available capacity.
- Manage complex resourcing escalations and workforce planning challenges.
- Interpret forecasting data and translate demand signals into actionable workforce plans.
- Monitor utilization trends, forecast variance, assignment accuracy, and resource availability.
- Identify hidden capacity and staffing opportunities across portfolios.
- Support hour-based resource planning methodologies and forecasting processes.
- Provide workforce planning recommendations to operational leadership.
- Utilize Power BI dashboards and workforce planning tools to analyze resource utilization, capacity planning, forecast variance, assignment discrepancies, hiring demand signals, and workforce trends.
- Translate workforce analytics into business recommendations and staffing strategies.
- Present findings and recommendations to operational leaders and stakeholders.
- Facilitate resource planning discussions with senior business and operational leaders.
- Drive adherence to forecasting and resource management processes.
- Communicate resource risks, mitigation plans, and staffing recommendations.
- Influence decision-making through data-driven insights and operational expertise.
- Support continuous improvement initiatives related to workforce planning and resource management.
- Drive adoption of resource planning methodologies and best practices.
- Train and mentor team members on resourcing processes, systems, and tools.
- Support compliance with workforce planning standards and procedures.
Benefits
- Company car or car allowance
- Health benefits to include Medical, Dental and Vision
- Company match 401k
- Eligibility to participate in Employee Stock Purchase Plan
- Eligibility to earn commissions/bonus based on company and individual performance
- Flexible paid time off (PTO) and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
