Clinical Operations Manager

Newport Healthcare•Fairfield, CT

1d•Onsite

About The Position

The Clinical Operations Manager is responsible for overseeing the delivery of high-quality primary mental health care and program services through an interdisciplinary team. This role emphasizes a comprehensive and collaborative approach to ensure optimal client outcomes and a supportive environment for both clients and staff.

Requirements

Master’s degree and licensed as Marriage Family Therapist (LMFT), Professional Counselor (LPC), Mental Health Counselor (LMHC), Social Worker (LICSW) or Doctorate-level Psychological Associate or Clinical Psychologist, with ability to provide clinical supervision to Associate-level and Practicum Trainees as required.
Minimum two (2) years of relevant clinical experience with adolescents, young adults, and families with mental health, substance, abuse, and co-occurring disordered populations preferred.
Minimum one (1) year experience in a residential setting preferred.

Responsibilities

Manage clinical and operational functions for the assigned facility, ensuring compliance with organizational standards and best practices.
Develop and implement a clinical program schedule to guarantee a minimum of 20 clinical hours per week.
Schedule and coordinate program activities to enhance service delivery.
Recruit, hire, train, and mentor clinical and program staff.
Manage hourly employee timecards, paid time off (PTO), and performance evaluations.
Develop staffing schedules to ensure adequate 24/7 client supervision ratios.
Participate in the admission and intake process as needed.
Provide clinical support by maintaining a caseload and facilitating groups in the absence of the Primary Therapist.
Facilitate weekly treatment team meetings and clinical supervision sessions, along with program and staff meetings.
Collaborate with Clinical and Executive Directors to identify training needs, clinical initiatives, and manage client admissions/discharges.
Focus on enhancing client and family experiences through consistent communication and attention to their needs.
Support emerging crisis situations within the milieu and participate in the on-call rotation.
Counsel and support staff with program and client-related issues, fostering a collaborative work environment.
Ensure compliance with all legal and regulatory requirements, health and safety standards, and professional conduct guidelines.
Support quality assurance and quality improvement initiatives as necessary.
Perform other duties as assigned to support the overall mission of the organization.