Clinical Operations Manager

BetterHelp

10d•$85,000 - $100,000•Remote

About The Position

BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible globally. Founded in 2013, we have a network of over 30,000 licensed therapists and have assisted millions in improving their mental health. As a Clinical Operations Manager, you will join a diverse team of professionals passionate about expanding therapy access. We prioritize employee well-being and professional development, recognizing that individual and business growth are interconnected. This role offers significant opportunities for career advancement and the chance to impact how mental healthcare is accessed both domestically and internationally.

Requirements

Graduate degree (Masters or Doctorate) in counseling, psychology, or social work.
At least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years.
Analytical and metrics-driven, with a proven track record of making decisions based on data.
Ability to understand and respect different therapeutic approaches.
Great communication skills including public speaking.
Comfortable and competent to participate in media interviews and appear on BetterHelp's social media channels.
Possess a growth mindset, and thrive in a data-driven, customer-centric environment.
Flexibility to work weekends as needed.

Nice To Haves

Written and verbal fluency in Spanish.

Responsibilities

Provide daily email support to the therapist network to ensure they are equipped for high-quality clinical care.
Act as an escalation point for complex customer and therapist questions to drive quality improvement, organizing cross-functional teams as needed.
Audit qualitative, quantitative, and/or episodic data to provide fair, actionable, and constructive clinical feedback to therapists.
Monitor the clinical capabilities and relevant work experience of therapists applying to the BetterHelp platform.
Proactively conduct outreach and maintain productive communications with therapists to gather feedback, improve satisfaction, and prevent churn.
Articulate new product ideas and/or enhancements to existing product features to the Clinical Product Liaison team and collaborate on implementation.
Stay updated on the regulatory environment with support from the Legal and Provider Network Teams, and communicate changes to ensure compliance with mental health ethical and legal standards.
Collaborate with the Marketing Department, participating in public speaking events, media interviews, and appearing on BetterHelp's social media channels.
Support QA efforts as BetterHelp enters the insurance marketplace.
Potentially support International Clinical Operations Consultants in global markets through peer consultation, training, or Slack support.