Clinical Operations Manager

US Eye•Fort Myers, FL

4d•Hybrid

About The Position

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

Requirements

High school graduate, with previous work experience in project management, leadership in healthcare administration, business or related field, or previous equivalent experience in a medical practice.
Technology savvy, with competency in Office Suite and ability to learn software applications as required.

Nice To Haves

Associate or bachelor’s degree with an emphasis on business, healthcare administration or related fields

Responsibilities

Oversee clinical operations and clinical support staff of assigned practice(s)
Ensure smooth efficient operations and communication with providers, support associates and patients, as well as corporate departments and market leadership
Monitor performance of clinical team to ensure accuracy, efficiency, optimal patient flow and patient satisfaction
Coordinate and/or facilitate training of technicians; conduct skill set assessments on all techs upon hire and as scheduled/required throughout the year
Oversight of clinical support staff hours/lunch/breaks and within scheduled hours
Monitor all role responsibilities of direct reports.
Ensure excellent customer service; ensure clinical staff is delivering timely check in/out (visit flow), appropriate medical support, care and testing, excellent in person and via phone customer service.
Work with management teams to develop and assist with training needs as they arise.
Oversee and ensure applicable training for all clinical support associates based on roles
Random auditing of performance in EMR to identify training needs
Ensure associates model and follow all customer service skills, ophthalmic testing, insurance verification and prior authorizations, and appropriate surgical and follow up appointment scheduling
Team Building
Coordinate position need job postings, Interview/Hire as needed
Performance Reviews/Performance Plans for direct reports outlined above
Oversee appropriate work performance issues – discipline documentation
Liaison to patients and providers to ensure overall patient satisfaction
Handle staff and patient complaints
Coordinate and schedule on site vendors, repairs, and all aspects of the physical buildings for day-to-day operations in conjunction with the Senior/Regional Director of Operation
Ensure safety training and policies are followed.
Ensure all staff are trained in HIPAA and enforce HIPAA regulatory requirements
All other responsibilities that may be assigned