Clinical Operations Manager

Veterinary Referral Center of Central Oregon•Bend, OR

15d

About The Position

The Clinical Support Operations Manager builds, improves, and sustains the daily operating system for the clinical support teams at Veterinary Referral Center of Central Oregon (VRCCO). This role drives operational organization, leadership infrastructure, staffing coordination, and accountability routines to help high-volume clinical teams work seamlessly across departments. It is a non-medical leadership role focused entirely on management infrastructure; a veterinary technician credential is not required.

Requirements

Proven leadership managing frontline, hourly, shift-based, or service-oriented teams in high-volume environments.
Demonstrated experience building scheduling models, structuring daily team workflows, and leading process improvement initiatives.
Strong people management skills, including coaching, professional documentation, accountability, and conflict resolution.
High emotional intelligence, exceptional organizational follow-through, and calmness under operational pressure.
Ability to lead through influence and earn trust with highly credentialed, technical experts.
Minimum education requirement: high school diploma or equivalent.

Nice To Haves

Experience managing multi-shift or multi-department teams in a clinical, veterinary, urgent care, or medical setting.
Experience coordinating onboarding programs, training matrices, or staff competency systems.
Hands-on experience working in veterinary general practice or a veterinary multi-specialty hospital.

Responsibilities

Own, structure, and optimize daily floor workflows, department huddles, and handoff routines to reduce friction and eliminate operational bottlenecks.
Provide management infrastructure and data to Clinical Supervisors, reducing their administrative burdens so they can focus on clinical quality and technical mentorship.
Identify and mentor high-potential frontline staff to cultivate future leads and assistant managers.