Clinical Operations Manager

NORTHSHORE HEALTH CENTERS•Portage, IN

18d•Onsite

About The Position

The Clinical Operations Manager will manage the clinical support team members in their assigned region and collaborate with others in the leadership team to ensure full integration of clinical functions into the operations of the health center. They will oversee clinical performance, including development and implementation of protocols and standardization of workflow.

Requirements

Minimum required education per state of Indiana/HRSA Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing
Minimum of 3 years of experience working within healthcare or a healthcare related setting
Valid certification in a healthcare related field, in lieu of an Associate’s and/or Bachelor's degree
Ability to analyze situations and solve problems at strategic and tactical levels
Excellent interpersonal and customer service skills
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Practiced at organization and planning
Employ Critical thinking and problem solving
Maintains composure and operates with emotional intelligence
Ethical reasoning and decision-making
Strong attention to detail
Receptive and responsive to feedback
Excellent verbal and written communication skills
Time management, prioritization, and sense of urgency
Proficient with Microsoft Office Suite or related software
Can see without corrective eyewear
Can differentiate colors/see color differences clearly
Can hear without hearing assistance
May be exposed to infectious and contagious diseases.
May be in contact with patients under a wide variety of circumstances.
Can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
May occasionally be subject to irregular working hours.
May be required to wear personal protective equipment (PPE) as necessary.

Nice To Haves

Three years of supervisory experience in an outpatient healthcare clinic.
Associate’s Degree and/or Bachelor’s Degree in Healthcare Administration or related field

Responsibilities

Foster a positive and supportive work environment
Sets performance objective and goals for assigned clinical staff
Conducts and reviews monthly chart audits with staff, and initiates corrections as needed
Assists with staff training and development, in collaboration with the Clinical Education Team
Ensuring clinical staff’s tasks are completed in a timely manner
Initiating all corrective action and performance improvement plans for assigned clinical staff
Reviewing staff competencies are completed timely
Monitoring clinical staff processes and workflow issues
Review and maintain clinical supply ordering and reviewing inventory and PAR levels
Managing internal and external communication with clinical staff
Enforcing chain of command with assigned staff
Hiring staff and monitoring staffing needs/coverage
Collaborating with the Quality team on performance metrics and gaps in care
Management of all VFC ordering and data logger downloads for assigned health centers, in addition to VFC temperature excursions, returns, decrementing, and reconciliation
Provides coverage for other regions, as needed for absences, included by not limited to providing clinical staff coverage
Develop protocol and procedures to improve staff productivity and morale in collaboration with Risk Management team
Train and review huddle processes with Practice Managers/new staff
Monitor and manage assigned clinical staff schedules in Teams, including all time/attendance concerns
Completes Quest billing trailers and failed lab reports to resolve patient lab billing issues
Perform other necessary duties, as required by NorthShore, to maintain PCMH/HRSA compliance