Clinical Operations Manager

Greater Baden Medical Services, Inc.•Lexington Park, MD

3d•$80,000 - $110,000•Onsite

About The Position

The Clinical Operations Manager is the operational and clinical leader for Greater Baden Medical Services, responsible for overall site performance, workflow efficiency, and financial success. The role partners closely with senior leadership and the Director of Patient Services and oversees clinical support staff, including Certified Medical Assistants, and front-office Patient Service Representatives. The manager leads staff onboarding and drives site-level productivity and quality metrics. An active clinical credential and background enable the manager to connect clinical care with business strategy, build scalable processes, support grant programs, and promote seamless, high-quality care in a multidisciplinary environment. The position oversees day-to-day operations at the Brandywine site, including patient access, provider scheduling, workflow integration, staff supervision, quality and infection-control initiatives, regulatory readiness, grant implementation, financial performance, and KPI tracking. The manager also works with organizational leadership to carry out organization-wide initiatives and strategic goals.

Requirements

Active clinical credential as a Certified Medical Assistant (CMA/RMA), Licensed Practical Nurse (LPN), Registered Nurse (RN), or Physician Assistant (PA).
Bachelor’s degree in Business Administration, Health Administration, or an equivalent field of study, with three years of specified work experience; substitutions are available.
Substitution: Associate’s degree in a specified field of study and five years of specified work experience.
Substitution: High school diploma, GED, or equivalent certificate of competency and eight years of work experience related to the essential work tasks.
Three to five or more years of progressive healthcare management or clinical operations leadership experience.
Experience in multi-site health centers, large ambulatory practice networks, or FQHCs.
Demonstrated experience or strong understanding of multidisciplinary clinical services, including Family Medicine, Pediatrics, Women’s Health, Dental, and Behavioral Health.
Familiarity with The Joint Commission, PCMH, and federally qualified grant programs, including HRSA, Ryan White, and Title X.
Ability to design, implement, and refine operational SOPs to optimize appointment access, template management, and site throughput.
Strong interpersonal and de-escalation skills and a track record of building trusting relationships with providers, frontline staff, and patients.
Ability to track and drive site-level performance metrics, including patient satisfaction, provider productivity, and clinical quality goals.
Passion for community healthcare and commitment to advancing accessible, high-quality care for diverse populations.
Ability to manage multiple priorities and work effectively under pressure.
Ability to move throughout clinical areas and use computers and clinical equipment continuously.
Frequent communication requiring clarity and accuracy.
Ability to assist patients safely during emergent outpatient situations.
Ability to work with interruptions and changing clinical priorities.
Cognitive ability to evaluate and apply information from multiple sources.
Ability to read, interpret, and communicate clinical information, policies, and instructions effectively with patients, staff, and stakeholders.
Must be able to drive between Greater Baden Medical Services locations as required.

Responsibilities

Oversee day-to-day site operations, provider schedule management, template optimization, same-day appointment availability, and efforts to reduce wait times.
Supervise Patient Service Representatives and Certified Medical Assistants and streamline registration, check-in, intake, rooming, and check-out workflows.
Coordinate with Clinical Coordinators and Practice Managers to integrate services across Family Medicine, Pediatrics, Women’s Health, Dental, Behavioral Health, and Pharmacy.
Design, standardize, and implement operational systems and standard operating procedures to resolve site bottlenecks.
Supervise, mentor, and evaluate CMAs and PSRs, promoting team cohesion, performance, and accountability.
Support onboarding, orientation, and training of new clinical, administrative, and operational staff at the Brandywine site.
Foster strong relationships with staff and patients, monitor patient experience scores, and proactively address patient feedback and grievances.
Manage site-level infection control, biological safety standards, clinical protocols, and Quality Improvement initiatives.
Work with organizational leadership to maintain audit readiness for The Joint Commission standards and Patient-Centered Medical Home recognition.
Support on-site grant requirements by ensuring clinical workflows, data collection, and patient targets align with the Health Center Program, Ryan White HIV/AIDS Program, and Title X grants.
Partner with senior leadership to manage site operating budgets, monitor supply inventories, control costs, and drive revenue targets.
Track, measure, and analyze site performance indicators, including provider productivity, clinical quality metrics, patient visit volume targets, and satisfaction rates.
Work with the Director of Patient Services to execute organization-wide initiatives and strategic goals across the Brandywine location.
Drive between Greater Baden Medical Services locations as required.
Adhere to Greater Baden Medical Services’ Standards of Conduct, Compliance Program, and applicable federal, state, and organizational policies.