Clinical Operations Manager

Greater Baden Medical Services, Inc.•Oxon Hill, MD

16h•$80,000 - $110,000

About The Position

The Clinical Operations Manager is the operational and clinical leader for Greater Baden Medical Services, responsible for overall site performance, workflow efficiency, and financial success. The role works closely with senior leadership and the Director of Patient Services. The manager directly supervises clinical support staff, including Certified Medical Assistants, and front-office Patient Service Representatives; leads staff onboarding; and drives site-level productivity and quality metrics. The role requires an active clinical background as a CMA, LPN, RN, or PA and connects clinical care with business strategy. Responsibilities include building scalable processes, supporting grant programs such as HRSA, Ryan White, and Title X, and ensuring seamless, high-quality care in a multidisciplinary environment. The position oversees operations at the Brandywine site, including patient access, staffing, quality and infection control, regulatory readiness, grant implementation, budgets, productivity, and performance reporting. It requires travel between Greater Baden Medical Services locations as needed.

Requirements

Active clinical credential as a Certified Medical Assistant (CMA/RMA), Licensed Practical Nurse (LPN), Registered Nurse (RN), or Physician Assistant (PA).
Bachelor’s degree in Business Administration, Health Administration, or an equivalent field of study, with three years of specified work experience; stated substitutions include an associate’s degree in a specified field plus five years of specified experience, or a high school diploma, GED, or equivalent certificate plus eight years of relevant work experience.
Three years of specified work experience; the posting also describes 3–5+ years of progressive healthcare management or clinical operations leadership experience.
Experience working in multi-site health centers, large ambulatory practice networks, or FQHCs.
Demonstrated experience or strong understanding of multidisciplinary clinical services, including Family Medicine, Pediatrics, Women’s Health, Dental, and Behavioral Health.
Familiarity with The Joint Commission, PCMH, and federally qualified grant programs, including HRSA, Ryan White, and Title X.
Ability to design, implement, and refine operational procedures to optimize appointment access, template management, and site throughput.
Strong interpersonal, communication, and de-escalation skills, with the ability to build trusting relationships with providers, frontline staff, and patients.
Ability to track and drive site-level performance metrics, including patient satisfaction, provider productivity, and clinical quality goals.
Commitment to community healthcare and accessible, high-quality care for diverse populations.
Ability to manage multiple priorities and work effectively under pressure and with interruptions or changing clinical priorities.
Ability to move throughout clinical areas, use computers and clinical equipment continuously, communicate frequently with clarity and accuracy, and assist patients safely during emergent outpatient situations.
Cognitive ability to evaluate and apply information from multiple sources.
Ability to read, interpret, and communicate clinical information, policies, and instructions effectively with patients, staff, and stakeholders.
Ability to drive between Greater Baden Medical Services locations as required.
Adherence to the organization’s Standards of Conduct, Compliance Program, and applicable federal, state, and organizational policies.

Responsibilities

Oversee daily site operations, provider schedules, appointment templates, same-day appointment availability, and wait-time reduction.
Supervise Patient Service Representatives and Certified Medical Assistants and streamline registration, check-in, intake, rooming, and check-out workflows.
Coordinate with Clinical Coordinators and Practice Managers to integrate Family Medicine, Pediatrics, Women’s Health, Dental, Behavioral Health, and Pharmacy services.
Design, standardize, and implement operational systems and standard operating procedures to address site bottlenecks.
Directly supervise, mentor, and evaluate CMAs and PSRs, fostering teamwork, performance, and accountability.
Support onboarding, orientation, and training of new clinical, administrative, and operational staff at the Brandywine site.
Promote positive staff and patient relationships, monitor patient experience scores, and address feedback and grievances proactively.
Manage site-level infection control, biological safety standards, clinical protocols, and quality improvement initiatives.
Work with organizational leadership to maintain audit readiness for The Joint Commission standards and Patient-Centered Medical Home recognition.
Support on-site execution of Health Center Program, Ryan White HIV/AIDS Program, and Title X grant requirements, including workflows, data collection, and patient targets.
Partner with senior leadership to manage site operating budgets, supply inventories, costs, and revenue targets.
Track, measure, and analyze provider productivity, clinical quality, patient visit volume, and satisfaction metrics.
Work with the Director of Patient Services to implement organization-wide initiatives and strategic goals at the Brandywine location.
Drive between Greater Baden Medical Services locations as required.