Clinical Operations Liaison (Full-Time, Temporary) $1k Bonus

Sprinter Health•Menlo Park, CA

7d•$65,000 - $75,000•Remote

About The Position

At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We’re building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we’re rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We are growing rapidly and are looking for a Clinical Operations Liaison to support our clinical leaders as we scale our field operations and clinical teams. You’ll be the connective thread between our NPs and Sprinters (our clinician field staff) and the operational systems that keep them paid, trained, and compliant — handling workforce tracking, payroll compliance follow-up, documentation review, and reporting so clinical leadership can stay focused on patient care, clinical support, and clinical oversight. We’re not just looking for someone to execute a checklist. As we scale, we want someone who notices where a workflow is clunky, a tracker is out of date, or a process could run smoother — and speaks up about it. You’ll have real opportunities to help shape how these processes evolve. This is a temporary, full-time position. This role reports to the Director of Quality & Training.

Requirements

2+ years in an operations, coordination, or administrative support role
Experience managing multiple workflows, trackers, or reports simultaneously
Comfortable working independently and remotely with minimal day-to-day direction
Strong communication and problem-solving skills
Proficient in EHR systems and Google tools
Reliable internet connection and dedicated, secure workspace
Available to work CST hours

Nice To Haves

Experience in healthcare operations, medical group administration, or home health/home care
Familiarity with multi-state payroll or leave compliance
Experience supporting a distributed or regional field team
Prior use of Rippling or a similar HRIS platform

Responsibilities

Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions
Follow up with field employees on timesheet submissions, PTO entries and approval, and sick time to ensure accuracy before each payroll close
Validate weekly mileage and hours are submitted in accordance with policy and protocols
Review and abstract supporting documentation for mileage and time submissions
Approve expenses within set parameters
Data pulls and tracking for peer audits, bonus incentives
Deliver a weekly exception report to each manager — escalations only, with full documentation
Other duties as assigned
Maintain clinical employee attendance, call-off, and workforce planning trackers
Track training completion in Sprinter University and annual compliance for clinical teams
Prepare weekly and monthly operational reports for your assigned clinical area
Support logistical planning for workforce
Maintain dashboards, trackers, and workforce metrics
Other duties as assigned
Manage administrative escalation trackers and ensure timely follow-up on open items
Route non-clinical operational issues to appropriate teams
Maintain SOPs, workflows, and operational documentation
Track project milestones and action items; support new workflow launches as directed by the In-Home Director
Participate in internal audits; identify documentation gaps and recommend process improvements
Flag recurring issues or inefficiencies in existing workflows and propose fixes to your manager
Maintain confidentiality and adhere to all HIPAA and compliance standards