Clinical Operations Liaison (Full-Time, Remote)

Sprinter Health•Menlo Park, CA

7d•$65,000 - $75,000•Remote

About The Position

Sprinter Health is seeking a Clinical Operations Liaison to support its clinical leaders as the company scales its field operations and clinical teams. This role will act as a liaison between NPs and Sprinters (clinician field staff) and the operational systems, managing tasks such as workforce tracking, payroll compliance, documentation review, and reporting. The position offers opportunities to identify and improve clunky workflows and processes. This is a remote, full-time position reporting to the Director of Quality & Training.

Requirements

2+ years in an operations, coordination, or administrative support role
Experience managing multiple workflows, trackers, or reports simultaneously
Comfortable working independently and remotely with minimal day-to-day direction
Strong communication and problem-solving skills
Proficient in EHR systems and Google tools
Reliable internet connection and dedicated, secure workspace
Available to work CST hours

Nice To Haves

Experience in healthcare operations, medical group administration, or home health/home care
Familiarity with multi-state payroll or leave compliance
Experience supporting a distributed or regional field team
Prior use of Rippling or a similar HRIS platform

Responsibilities

Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions.
Follow up with field employees on timesheet submissions, PTO entries and approval, and sick time to ensure accuracy before each payroll close.
Validate weekly mileage and hours are submitted in accordance with policy and protocols.
Review and abstract supporting documentation for mileage and time submissions.
Approve expenses within set parameters.
Data pulls and tracking for peer audits, bonus incentives.
Deliver a weekly exception report to each manager — escalations only, with full documentation.
Maintain clinical employee attendance, call-off, and workforce planning trackers.
Track training completion in Sprinter University and annual compliance for clinical teams.
Prepare weekly and monthly operational reports for your assigned clinical area.
Support logistical planning for workforce.
Maintain dashboards, trackers, and workforce metrics.
Manage administrative escalation trackers and ensure timely follow-up on open items.
Route non-clinical operational issues to appropriate teams.
Maintain SOPs, workflows, and operational documentation.
Track project milestones and action items; support new workflow launches as directed by the In-Home Director.
Participate in internal audits; identify documentation gaps and recommend process improvements.
Flag recurring issues or inefficiencies in existing workflows and propose fixes to your manager.
Maintain confidentiality and adhere to all HIPAA and compliance standards.
Other duties as assigned.