Clinical Operations Lead

Nolla Health • New York City, NY

10d • Onsite

About The Position

Nolla Health is building AI-powered healthcare to make high-quality care more accessible. Its medical skincare and prescription product, Nolla Derm, helps patients understand their skin and get treatment, and the company plans to expand into broader care, women’s health, and other specialties. Nolla has raised $6.5 million from General Catalyst and other strategic investors.

The Clinical Operations Lead will build out Nolla’s clinical operations team, scale its telehealth platform, and help expand into new specialties. This is a hands-on clinical role combining direct patient care with clinical operations, with approximately half of the role focused on patient care and half on operations. Initial clinical areas include dermatology and women’s health, including reproductive care. The position is a founding clinical team role and will help establish the systems and processes needed as the company grows.

Requirements

• Active licensure as a nurse practitioner or physician assistant.
• Substantial experience providing direct patient care.
• Experience in women’s health, reproductive care, or family medicine.
• Strong clinical judgment and commitment to accurate, evidence-based care.
• Ability to communicate clearly and warmly with patients in visits and written messages.
• Interest in building clinical processes that other clinicians can use and improving them based on experience.
• Comfort working directly with founders and across clinical, product, and engineering teams.
• Initiative and follow-through to build in an early-stage startup where processes are still taking shape.
• Availability to work full-time in person in New York City.

Nice To Haves

• Experience in dermatology or medical skincare.
• Experience delivering telehealth care.
• Experience on a clinical operations team or building and improving a care program.
• Experience at a digital health company, healthcare startup, or consumer health product.
• Experience hiring, onboarding, mentoring, or leading clinicians.

Responsibilities

• Conduct telehealth visits, assess patient needs, develop treatment plans, and provide follow-up care within scope of practice.
• Answer clinical questions through asynchronous patient chat with clear, thoughtful guidance.
• Recognize when patients need specialist input, in-person evaluation, or a different level of care.
• Document care accurately and bring recurring patient questions and problems back to the team.
• Serve as a clinical thought partner to the founding team on care delivery and new services.
• Help scope new offerings, including determining what can be delivered safely and effectively through telehealth.
• Partner with product and engineering teams to improve patient and clinician workflows.
• Review proposed workflows and AI-supported features for clinical usefulness, appropriate clinician involvement, and patient safety.
• Build practical workflows for intake, triage, visits, asynchronous messages, follow-up, referrals, and escalation.
• Help establish clinical protocols, documentation standards, and quality review processes.
• Coordinate clinician coverage and handoffs to ensure patients do not fall through the cracks.
• Use care quality, access, response times, and patient feedback to identify areas for improvement.
• Help hire, onboard, guide, and coordinate clinicians as the care team grows.
• Support clinicians with clinical questions and complex cases, with clear escalation paths.
• Review care and documentation patterns, provide feedback, and help clinicians deliver consistent, high-quality care.
• Bring clinical observations and feedback back to the founding and product teams.

Benefits

• Meaningful equity, commensurate with experience.
• Medical, dental, and vision insurance.
• HSA/FSA eligibility.
• Flexible, unlimited vacation.
• Meal stipends.
• Team retreats.
• Opportunity to take on broader clinical leadership responsibilities as Nolla grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed