Clinical Operations Lead

Marble Health•New York, NY

9d•$130,000 - $160,000•Remote

About The Position

Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for tomorrow. Marble partners directly with school counselors to get students into care quickly by connecting them to licensed therapists through the insurance coverage they already have, with no waitlists. This is an early-stage, fast-moving role where the individual will shape how the company builds and what it builds. The role involves working with a network of licensed clinicians across New York, New Jersey, and Arizona, and growing quickly. The clinical program, including protocols, quality standards, and provider support, is crucial for the platform's success. The individual will own this program and also carry a small caseload on the platform to stay current, maintain credibility, and understand the provider experience firsthand. As the first clinical operations hire, this person will be the senior clinical voice within Marble's operating team, serving as the primary contact for clinicians and operators needing clinical judgment. This role will collaborate closely with co-founders, the medical director, head of operations, and the care quality product engineering team.

Requirements

Active, unrestricted independent clinical license in New York (LCSW, LMHC, LMFT, or equivalent).
5+ years of experience building and leading clinical operations or tech-enabled service delivery.
Direct experience owning clinical quality management, including managing teams, setting standards, and establishing operating rhythms.
Experience with a distributed clinician network spanning different credential types and states.
Willingness to carry a small caseload on the platform.
Comfortable operating with incomplete information and creating new processes.

Nice To Haves

Licensure in New Jersey or Arizona, or willingness to obtain it.
Telehealth experience.
Adolescent or school-based behavioral health background.

Responsibilities

Own network quality and curation, including setting the quality bar as the company scales, deciding who joins and stays in the network.
Run regular sessions with clinicians and supervisors for coaching, course correction, and addressing difficult conversations.
Review and act on clinical quality concerns and complaints.
Design the process for how concerns are raised, reviewed, and resolved.
Serve as the escalation point for crisis response and safety protocols, including SI, higher levels of care, mandated reporting, and incident intake/investigation.
Handle escalations from supervisors and clinicians, and create new protocols when needed.
Own the clinical playbook, including protocols for day-to-day care such as discharge, disengagement, documentation standards, chart audits, measurement-based care, and treatment planning support for key conditions.
Apply working knowledge of HIPAA, FERPA, minor consent, and clinical documentation requirements to operations, including interactions with payers and auditors.