Clinical Operations Lead

Swish Dental•Austin, TX

4d•Onsite

About The Position

A Clinical Operations Lead is committed to exceptional customer service and works well in a team environment! Must have great patient rapport, keen on educating patients about oral hygiene, and comfortable discussing pending dental treatment. A strong work ethic is essential, as well as being a team player, responsible and organized. They will provide leadership to each studio while establishing and maintaining well-trained, stable and successful team members that are engaged and accountable for meeting and exceeding the goals of the studios.

Requirements

Fluent in English; verbal and written
Familiarity with dental terminology
Basic computer skills
Ability to travel around the Austin area
Professional demeanor
Strong interpersonal, people management and leadership skills
Excellent sales and customer service skills
Ability to remain organized and detail oriented in a fast paced environment
Time management skills with a proven ability to meet deadlines
Analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
High level of dental compliance knowledge
High school diploma or equivalent required
1+ years of people management experience required
2+ years of experience in the dental field required
Texas Registered Dental Assistant license is required

Nice To Haves

Associate degree or higher preferred
2+ years of experience in a similar position is preferred
Experience in OpenDental, Apteryx, and Modento preferred
CPR and/or BLS certification preferred

Responsibilities

Successfully manage the RDAs at 4+ dental studios in the Austin area with minimal upper management oversight
Cover chairside as needed to ensure team success
Travel to manage location or for coverage is required
Help fellow studios with duties/ coverage as needed
Monitor and track KPI trends
Track RDA goals and bonuses
Collaborate with RMs and RDH trainer to work through intra-office issues
Ensure equipment is well maintained at each studio
Recognize areas of development for staff to facilitate growth and ensure quality standards are met
Conduct ongoing performance reviews, provide written feedback at least once annually
Address patient complaints in an appropriate and professional manner, escalating concerns as needed
Maintain a healthy work environment by supporting our culture and mission
Adjust the schedule as needed depending on patient flow and overtime statuses
Communicate effectively and efficiently
Perform and analyze dental radiographs (x-rays) and scans
Obtain and update patient dental and medical history; ensure health history is updated for all returning patients at least annually
Sterilize and disinfect instruments, equipment, and patient rooms
Provide exceptional patient care throughout their visit
Examine patients to assess tooth and gum quality, signs of oral diseases, and provide preventive care, including oral hygiene
Collaborate with the clinical team to chart and code according to the ADA coding guidelines
Continuously increase dentistry knowledge and job skills
Adhere by State, Federal, and local compliance standards including OSHA, HIPAA, and Texas Dental Board
Maintain and inventory supplies and equipment
Ensure the clinical space is cleaned in compliance with ADA guidelines
Teach patients appropriate oral hygiene strategies to maintain oral health
Perform various studio tasks that often require the use of a computer
Perform duties in accordance to practice standards and The Dental Practice Act as it pertains to Registered Dental Assistants
Participate in on- and off-site team-building activities/events with a positive attitude to build co-worker relationships
Maintain a “team first” and “patient first” mentality
Continuously increase knowledge and job skills
Train others on relevant job skills and knowledge
Travel to visit and maintain each office
Other duties as assigned