Clinical Operations Coordinator

University of Colorado•Hybrid, CO

1d•$65,574 - $87,869•Hybrid

About The Position

This full-time staff position requires refined skills and experience with administrative duties pertinent to orthopedics, managing clinic flow and with direct patient care in a fast paced, highly specialized surgical service line. This position will collaborate with the hip preservation service manager to efficiently and compassionately provide a wide spectrum of patient care under the direction of the hip preservation medical director and within the scope of their professional credentials.

Requirements

Bachelor’s Degree in integrated physiology, kinesiology, public health, health administration, or related field.
One (1) year of professional healthcare operations, clinical coordination, surgical scheduling, insurance authorization, revenue cycle, or orthopedic practice experience.
A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.
Applicants must meet minimum qualifications at the time of hire.
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Knowledge of medical terminology.
Computer skills such as Microsoft Office, Outlook, and EPIC.
Working knowledge of current insurance practices
Knowledge of Family Medical Leave Act and Short-Term Disability regulations

Nice To Haves

Master’s Degree
Proficiency in managing multiple schedules of fast paced medical practices
Previous experience working with orthopedic specialty clinic
Bilingual (English/Spanish)

Responsibilities

Triage new patient referrals to ensure appropriate patient demographics are met.
Triage and respond to incoming patient phone calls and patient portal messages in Epic.
Serve as a liaison for the patients in relation to all clinical and non-clinical issues; resolve and/or triage issues based on independent judgement.
Provide clinical cross coverage in the absence of the service manager to assist medical providers to ensure optimal patient care and clinical efficiency. Ensure patients are appropriately scheduled based on time point, demographics, pathology, etc.
Provide training and education to front desk staff on appropriate hip preservation patient demographics. Contributes to the development of training content for the clinic.
Identify solutions and make recommendations on clinic flow and operations focused on clinical outcomes, best practices, workflow optimizations, and staff/practice development.