Clinical Operations Support Coordinator

Ganger Dermatology•Ann Arbor, MI

4d•Hybrid

About The Position

Ganger Dermatology is growing, and we’re looking for someone that is warm, organized, and experienced in clinical operations. This is an ideal opportunity for a seasoned medical front office professional who thrives in a fast-paced environment, delivers exceptional customer service, and takes ownership of creating an outstanding patient experience. As the first and last person our patients interact with, you'll play a vital role in ensuring every visit is welcoming, efficient, and memorable.

Requirements

4+ years of experience in a medical front office, patient services, or healthcare customer service role.
Demonstrated ability to manage multiple priorities in a fast-paced medical practice.
Exceptional communication and interpersonal skills.
Strong computer and EMR proficiency.
Excellent attention to detail and organizational skills.
40+ hour per week commitment.

Nice To Haves

Experience in dermatology or another medical specialty practice.
Familiarity with insurance verification and medical scheduling.
Experience using electronic medical records (EMA/Modernizing Medicine preferred).

Responsibilities

Greet patients and visitors with warmth, professionalism, and efficiency both on the phone and in person.
Manage a high volume of incoming calls and while providing exceptional customer service.
Schedule appointments accurately and optimize provider schedules on phones and at front desk.
Maintain accurate patient records while ensuring HIPAA compliance.
Communicate office policies and financial expectations clearly and professionally.
Assist with opening and closing responsibilities, supply management, and maintaining a clean, welcoming reception area.
Collaborate with providers and teammates to continuously improve the patient experience.
Train and mentor team members.
Own front office workflows rather than simply perform them.
Audit patient registrations, insurance verification, and scheduling accuracy to ensure quality standards are met.
Identify trends in scheduling errors and registration issues and partner with leadership to implement corrective actions.
Assist in developing and maintaining front office standard operating procedures (SOPs).
Handle escalated tasks.
Model best practices in patient service, scheduling, registration, and communication.
Partner with Leadership Team to assist with implementation of new systems, software updates, and process changes.
Drive consistency across all three locations.
Other projects as assigned.