Operations Support Coordinator
About The Position
This position is responsible for the preparation, planning, and follow-up of IronPro agreements and National Accounts agreements. Provides assistance on improving product support efficiencies and maximizing customer satisfaction. This includes agreement renewals, quoting assistance, organizing, billing using both internal and external systems, documentation, and filing of paperwork. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Requirements
- High School Diploma or equivalent required
- Excellent oral and written communication skills
- Exceptional organizational, time management, and multi-tasking skills
- Knowledge of business accounting principles
- Computer proficiency and technical aptitude to utilize various MS Office products, Salesforce, DBS, and other job-related software
- Ability to interact with tact and courtesy and maintain a professional manner
- The ability to read and understand information and ideas presented in writing
- The ability to listen to and understand information and ideas presented through spoken words and sentences
- The ability to work independently as well as part of a diversified team
Nice To Haves
- Minimum three years of job-related experience preferred
Responsibilities
- Maintains IronPro agreements using resources found in Salesforce and Dealer Business System
- Maintains an accrual account system for the tracking of customers who make advance payments for services not yet rendered, thereby, separating regular service payments from IronPro service payments not currently chronicled in our existing company accounting system
- Manages all “interval” billing through Contract Tracking
- Maintains a contract renewal plan with input from PSSR’s
- Coordinates with other dealers on maintenance of out of territory machines
- Manages the lifecycle of Method of Procedures (MOPs) including the draft, review, revision, and publish phases
- Opens and closes internal and external work orders utilizing customer portal for preventive, corrective, and warranty services
- Issues and receives Purchase Orders, maintains all associated paperwork
- Assists with customer relations/service of our current and potential IronPro customers
- Completes monthly commissions for CT and PM accounts
- Requires regular and punctual employee attendance
- Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
