Clinical Operations Coordinator (Temporary)

Sprinter Health • Menlo Park, CA

1d • Remote

About The Position

We are growing rapidly and are looking for a Clinical Operations Coordinator to support the In-Home Director and In-Home Clinical Managers as we scale our field operations. This role supports operational workflows, workforce tracking, payroll compliance follow-up, documentation review, and reporting — allowing clinical leadership to stay focused on patient care, clinical support, and clinical oversight. This is a temporary, full-time position. This role reports to the In-Home Director.

Requirements

• 2+ years in an operations, coordination, or administrative support role
• Experience managing multiple workflows, trackers, or reports simultaneously
• Comfortable working independently and remotely with minimal day-to-day direction
• Strong communication and problem-solving skills
• Proficient in EHR systems and Google tools
• Reliable internet connection and dedicated, secure workspace
• Available to work CST hours

Nice To Haves

• Experience in healthcare operations, medical group administration, or home health/home care
• Familiarity with multi-state payroll or leave compliance
• Experience supporting a distributed or regional field team
• Prior use of Rippling or a similar HRIS platform

Responsibilities

• Follow up with field employees on timesheet submissions, PTO entries, and sick time to ensure accuracy before each payroll close
• Validate weekly mileage and hours are submitted in accordance with policy and protocols
• Review and abstract supporting documentation for mileage and time submissions
• Maintain support metrics as defined by leadership, including accuracy in time reports, mileage, and compliance
• Deliver a weekly exception report to each manager — escalations only, with full documentation
• Maintain field employee attendance, call-off, and workforce planning trackers
• Track training completion in Sprinter University and annual compliance for Sprinters
• Prepare weekly and monthly operational reports for the In-Home Director and Clinical Managers
• Support logistical planning for workforce
• Maintain dashboards, trackers, and workforce metrics
• Manage administrative escalation trackers and ensure timely follow-up on open items
• Route non-clinical operational issues to appropriate teams
• Maintain SOPs, workflows, and operational documentation
• Track project milestones and action items; support new workflow launches as directed by the In-Home Director
• Participate in internal audits; provide feedback to improve documentation and identify operational improvement processes
• Maintain confidentiality and adhere to all HIPAA and compliance standards
• Other duties as assigned

Benefits

• This role does not include disciplinary action or performance management.
• This role does not include clinical, patient-facing, or care coordination responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed