Clinical Operations - Coordinator

CVS Health

2d•$17 - $34

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Coordinator is responsible for providing support to Management for the assignment of clinical offering request for all of the Clinical Non-Adjudication offerings which are submitted through eProject and Salesforce for processing.

Requirements

1 plus years' experience in customer service or call center environment
Data Analyst skills with prior experience Excel on intermediate level.
Detail oriented with a focus on quality
Ability to work independently and collaboratively across departments
Ability to work a flexible schedule as needed
Regular and predictable attendance

Nice To Haves

Excellent Communication skills
Previous experience working with Pharmacy Benefits Management (PBM)

Responsibilities

Assists in the design and implementation of Clinical data collection processes, including the development of relevant forms, case report details, and electronic data capture systems.
Performs data entry tasks, ensuring that data is accurately and consistently entered into databases. Validates and verifies the entered data for completeness and correctness.
Operates quality checks and audits on clinical data to identify and resolve discrepancies or errors.
Maintains clinical databases, including data storage, organization, and retrieval, ensuring stringent security, confidentiality, and compliance with applicable regulations and standards.
Prepares clinical data analysis activities, such as generating reports, completing summaries, and performing statistical analyses.
Organizes, files, and maintains physical files and supporting documentation.
Handles clinical administrative information by responding to queries, escalating more complex issues to management for review and resolution.
Documents solutions and creates reports to identify common issues, trends, and opportunities for improvement.
Exercises established clinical protocols when directed, and assists in providing ongoing support to enhance user experience.