Hospice Scheduling & Clinical Operations Coordinator
About The Position
Hospice of the North Coast hires passionate individuals eager to join our agency's mission: to deliver compassionate, personalized care to patients and their families during end-of-life transitions. We hire individuals who wish to thrive on playing a unique role in a person's life. They are compassionate clinicians and administrative staff who take pride in serving as advocates for each and every patient and who are fulfilled by being part of a very intimate stage of life. Collectively, we serve patients, their families, and the community. Are you looking for a fulfilling role that allows you to make a difference in patient care? Please apply today! Training Schedule: Monday-Friday | 8:30 AM - 12:30 PM (during the initial training period) Regular Schedule After Training: Monday-Friday | 7:00 AM - 10:00 AM This position is based in our Carlsbad office. Any future workplace flexibility is at the discretion of Hospice of the North Coast and based on business needs. (evaluated after 90 days). POSITION SUMMARY: The Hospice Scheduling & Clinical Operations Coordinator is responsible for coordinating and managing patient visit scheduling needs that fall outside of the primary RN case manager schedule. This position plays a key role in supporting the clinical team by ensuring timely nursing visits, assisting with staffing coverage, monitoring patient acuity, and helping maintain compliance with Medicare hospice regulations. The Scheduling & Clinical Operations Coordinator reviews daily and weekend call logs, coordinates follow-up care needs, schedules urgent and PRN nursing visits, and assists Clinical Managers with daily staffing adjustments due to call-outs, Paid Time Off (PTO), or changing patient needs. This position serves as a central point of communication between clinical staff, management, intake, and other departments to help ensure patients receive the right care at the right time.
Requirements
- High school diploma or equivalent required.
- Minimum of two (2) years of healthcare scheduling, hospice, home health, or healthcare administrative experience required.
- Valid driver's license, and auto insurance.
Nice To Haves
- Hospice or home health experience preferred.
- Experience coordinating clinician schedules and staffing is preferred.
- Highly organized, dependable, and thrives in a fast-paced environment where priorities can change quickly.
- Excellent time management, critical thinking, and problem-solving skills while maintaining accuracy and attention to detail.
- Ability to effectively coordinate multiple scheduling requests.
- Communicate clearly with interdisciplinary team members.
- Proactively identify and resolve operational needs.
- Collaborative, adaptable, customer service-oriented, and committed to supporting high-quality patient care through efficient clinical operations and regulatory compliance.
Responsibilities
- Coordinating and managing patient visit scheduling needs that fall outside of the primary RN case manager schedule.
- Supporting the clinical team by ensuring timely nursing visits.
- Assisting with staffing coverage.
- Monitoring patient acuity.
- Helping maintain compliance with Medicare hospice regulations.
- Reviewing daily and weekend call logs.
- Coordinating follow-up care needs.
- Scheduling urgent and PRN nursing visits.
- Assisting Clinical Managers with daily staffing adjustments due to call-outs, Paid Time Off (PTO), or changing patient needs.
- Serving as a central point of communication between clinical staff, management, intake, and other departments.
Benefits
- Matching 401K plan
- Paid Sick Time
- EAP - Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
