Clinical Operations Coordinator RN - Family Medicine Bloomingdale and Bartlett

Northwestern Memorial Healthcare • Bloomingdale, IL

10d

About The Position

The Clinical Operations Coordinator, RN supervises daily clinical operations at practice sites and clinical support staff, coordinates clinical staff and provider schedules, and performs service recovery when necessary. As the local clinical lead and subject matter expert, the coordinator ensures staff knowledge, competence, and processes support evidence-based, high-quality patient care. Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the coordinator participates in planning, leading, and organizing activities related to quality patient care. Direct clinical patient care is provided less than 20% of the time. The role may oversee multiple sites or departments within RMG.

The coordinator also ensures compliance with organizational policies, procedures, regulatory requirements, and accreditation standards, while upholding patient dignity and confidentiality. Responsibilities include staff oversight and development, operational and budget management, scheduling and resource allocation, workflow and quality monitoring, and communication with practice and administrative leadership.

Requirements

• Current state licensure or certification from an accepted accrediting institution in a clinical field.
• Licensed registered nurse.
• BSN or degree completion within two years of hire.
• Minimum of five years of clinical experience.
• Basic Life Support certification from an American Heart Association-accredited source.
• Effective communication and interpersonal skills.

Nice To Haves

• Two years of experience in an ambulatory clinic practice setting.
• Supervisory experience.

Responsibilities

• Supervise and direct clinical support staff, including workload distribution and task prioritization.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee day-to-day clinical office operations within budget guidelines.
• Assist with provider schedule templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across operating hours to maximize patient access and satisfaction, provider and staff productivity, efficiency, cost savings, and operational efficiency.
• Communicate with staff about clinical workflow, quality, and productivity, and receive their feedback.
• Ensure service excellence and perform service recovery when necessary.
• Manage medical-surgical supplies within budget.
• Train and monitor site staff to ensure accurate data collection and entry, and facilitate the flow of information to and from central administrative offices.
• Conduct regular office staff meetings in coordination with practice leadership and actively participate in leadership meetings.
• Maintain patient dignity and confidentiality.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews and, when applicable, participate with the manager in conducting reviews.
• Provide one-to-one coaching and mentoring as needed.
• Monitor daily transaction activity for compliance with procedures.
• Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
• Implement and maintain policies and procedures created by RMG or department leadership.
• Complete other duties as assigned.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level