Clinical Office Assistant

SEH Saint Elizabeth Medical Center•Fort Thomas, KY

1d•Onsite

About The Position

This position serves as a multi-functional front office role responsible for customer service, patient registration, scheduling, insurance verification, and administrative support within a healthcare setting. The associate provides exceptional service to patients, visitors, providers, and staff through in-person, phone, and email communication while managing registration, insurance collection, authorizations, pre-certifications, and payment processing. Responsibilities include coordinating patient information, answering and routing calls, assisting with scheduling and clerical tasks, maintaining medical records through scanning and EMR documentation, and supporting daily office operations. The role requires strong organizational skills, attention to detail, the ability to multitask in a fast-paced environment, and a commitment to resolving patient concerns while ensuring accurate documentation, regulatory compliance, and overall quality patient care.

Requirements

High school graduate or GED
Medical terminology
Computer fluency/literacy
Communication skills (verbal and written)
Maintain patient confidentiality
Organization and prioritization skills
1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions.

Responsibilities

Customer service
Patient registration
Scheduling
Insurance verification
Administrative support
In-person, phone, and email communication
Managing registration, insurance collection, authorizations, pre-certifications, and payment processing
Coordinating patient information
Answering and routing calls
Assisting with scheduling and clerical tasks
Maintaining medical records through scanning and EMR documentation
Supporting daily office operations