Clinical Office Assistant - Cancer Care Call Center

SEH Saint Elizabeth Medical Center•Edgewood, KY

1d•Hybrid

About The Position

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for its Cancer Care Call Center. The role supports department operations through administrative and patient-facing duties, including registration, scheduling, billing, possible pre-certification assistance, medical records handling, data entry, and answering phones. It includes routine problem resolution, coordination of patient flow, and follow-up with appropriate staff as needed. The position requires compliance with applicable patient privacy and confidentiality laws, including HIPAA, and respectful, empathetic interactions with patients, families, visitors, and colleagues. Following an initial in-person training period, the role follows a hybrid schedule with one in-office day per month.

Requirements

High school graduate or GED.
Knowledge of medical terminology.
Computer fluency or literacy.
Verbal and written communication skills.
Ability to maintain patient confidentiality.
Organization and prioritization skills.
At least 1 year of experience in an office front desk role, healthcare registration, scheduling, or another patient-facing healthcare position.

Responsibilities

Perform patient registration and scheduling.
Handle patient billing and assist with pre-certification when applicable, including collecting insurance information and receiving co-pays or bill payments.
Retrieve, release, or collect medical records.
Perform data entry and answer phones.
Resolve routine problems and assist with patient flow coordination.
Initiate follow-up with appropriate staff as needed.
Comply with federal, state, and local laws and regulations concerning patient privacy and confidentiality, including HIPAA.
Treat patients, families, visitors, and other employees with respect, dignity, kindness, and empathy.