Clinical Office Assistant - Cancer Care Call Center

St. Elizabeth Healthcare•Edgewood, KY

3d•Hybrid

About The Position

St. Elizabeth Healthcare is hiring a Clinical Office Assistant for its Cancer Care Call Center. This position performs a range of administrative and patient-facing duties depending on department operations, including registration, scheduling, billing, pre-certification support, medical records handling, data entry, and answering phones. The role resolves routine problems, assists with coordinating patient flow, and initiates follow-up with appropriate staff as needed. It also requires compliance with applicable patient privacy and confidentiality laws, including HIPAA, and respectful, dignified, kind, and empathetic interactions with patients, families, visitors, and employees. This is a full-time, 40-hour-per-week position on a first shift schedule of 8:30 a.m. to 5 p.m. After an initial in-person training period, the position follows a hybrid schedule with one in-office day per month.

Requirements

High school graduate or GED.
Knowledge of medical terminology.
Computer fluency or literacy.
Verbal and written communication skills.
Ability to maintain patient confidentiality.
Organization and prioritization skills.
At least 1 year of experience in an office front desk role, healthcare registration, scheduling, or another patient-facing healthcare position.

Responsibilities

Perform patient registration.
Schedule patients.
Handle patient billing.
Assist with pre-certification when applicable, including collecting insurance information and receiving co-pay or bill payments.
Retrieve, release, or collect medical records.
Perform data entry.
Answer phones.
Resolve routine problems and assist with patient flow coordination.
Initiate follow-up with appropriate staff as needed.
Comply with federal, state, and local laws and regulations concerning patient privacy and confidentiality, including HIPAA.
Treat patients, families, visitors, and employees with respect, dignity, kindness, and empathy.